Operations Supervisor

ABOUT JACKPOT
At Jackpot.com, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.

Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Life-Long Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.
THE ROLE
At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Full-Time Operations Supervisor to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!

Schedule: Wednesday through Sunday, 1:15pm-9:45pm
WHAT YOU'LL DO

• Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operation Associates, proactively making recommendations for operational improvements, and providing general technical support.
• Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps.
• Open or close the location following company procedures (including security protocols).
• Accurately and efficiently process customer orders to ensure a smooth and organized experience.
• Maintain all location equipment, ensuring it remains in good working condition.
• Promptly escalate any issues, concerns, or feedback to the Operations Manager.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

WHAT WE’RE LOOKING FOR

• 1-3 years of supervisory/lead experience.
• A minimum of a High School degree or equivalent. 
• Must be 18 years older.
• Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
• A passion for learning new processes and technologies.
• Experience in fast-paced environments.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

WHAT’S IN IT FOR YOU?

• Hourly Pay Rate: $22-$27
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
• 401(k)
• Paid Parental Leave
• PTO/Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.

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