Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

Abstraction Quality Operations Manager

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We're looking for an Abstraction Quality Operations Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work with the Abstraction team to manage a subset of Abstraction Clinical Quality Managers and associated quality operations. Reporting to the Senior Manager, Abstraction Operations, you'll oversee the team that monitors, controls, and improves the quality of the unstructured data processed by Abstractors in order to assure it meets the needs of our customers. In addition, you'll also:

  • Manage a subset of remote Abstraction Clinical Quality Managers including providing feedback, removing roadblocks, and coaching.
  • Manage team’s capacity, including hiring, onboarding, training, and staffing to projects.
  • Understand needs of Clinical Quality team in order to be an effective advocate for technical solutions, including data visualization tools and new software features.
  • Ensure all processes run smoothly and Clinical Quality work is completed on-time to internal Research organization stakeholders.
  • Work with cross-functional teams to develop, prioritize and implement quality plans to reduce/mitigate risk to abstraction quality.
  • Review and provide input into the development of metrics for unstructured data processing quality and Abstraction Clinical Quality Team operations.
  • Address escalated quality issues as needed through identification of root causes and execution of corrective actions.
  • Oversee creation, standardization, documentation, and improvement of team workflows and processes to ensure delivery of high-quality, abstracted data at scale.

The Abstraction Quality Operations Manager will work collaboratively with Clinical Data, Clinical Abstraction Managers, Abstraction Operations, and other members of Research Project Teams.

Who You Are

You're an Operations or Quality Manager with 4+ years’ experience in an operations or quality role and 1+ years’ experience managing people. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have a Bachelor's Degree (preferred in a relevant area, e.g., healthcare, quality, operations)
  • You are comfortable working with remote teams and operating in a fast-paced, growing technology environment
  • You have strong project management, organizational, and analytical skills
  • You have excellent verbal and written communication skills with demonstrated success working cross-functionally 
  • You have strong Excel skills, adept at data analysis and commitment to making data-driven decisions
  • You have a problem solving mindset and demonstrated ability to deliver results; ability to distill complex issues and translate them into concrete action plans
  • You have a nose for value; ability to effectively prioritize in a challenging, time-sensitive environment
  • You have prior experience with root cause analysis, risk assessment, quality metrics, and corrective actions
  • You are a self-starter who can and independently prioritize and address problems in a highly ambiguous environment

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit

  • You have experience with the management of remote employees
  • You have experience working at a startup or healthcare organization
  • You have SQL experience
  • You have experience with or an understanding of scientific methodologies or statistics
  • You have experience with clinical research, especially in the community oncology or clinical trials network setting
  • You have experience in epidemiological or outcomes research (real-world evidence)
  • You have familiarity with data generated from EMR

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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