About the opportunity:

Our mission is to not only provide the creative community with the content and tools needed to complete their projects and goals, but to empower them to use those products in seamless and inventive ways for success. To do this, we're looking for a customer-focused team member to be our "customer journey expert" with a primary focus to drive customer satisfaction and product usage.

We’re looking for an enthusiastic Account Manager, Client Success to provide exceptional daily account management to our Corporate clients. Reporting to the Manager, Client Success, you'll be a quota-carrying team member going through various data-driven activities to drive product usage and customer happiness. If you have a true passion for ensuring clients have the tools for success and know how to use them, we would love to speak with you!

As an Account Manager, Client Success:

You can expect to...

• Responsible for understanding and communication of company products, creative services, new technologies, policies and procedures to new and existing customers
• Leverage the Shutterstock’s methodologies, and best practices to support successful onboarding and adoption on the customer side
• Ensure product, subscription, and usage by customer base through excellent client service and understanding project and customer purchasing cycles
• Provides solutions and other product offerings through site demos and presentations to customers
• Proactively enhances and streamlines workflow within the department to help facilitate the growth and expansion of accounts
• Entering of customer and sales data into the appropriate systems
• Technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience
• Proactively build strategies using data and systems to ensure YoY revenue growth and increased market penetration
• Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure client is prepped for renewals and new revenue opportunities
• Devise engagement plans that consider customer business goals and map Shutterstock’s capabilities to achieve these goals

You describe yourself as...

• Highly organized, with advanced skills for multitasking 
• Someone who can successfully work independently and within a team
• Able to work across many systems, tasks and departments simultaneously
• A self-motivated team player with strong interpersonal and communication skills 

You will need...

• Minimum 1 years experience as an Account Manager or Client Success Representative
• A background in image/content licensing or SaaS, preferably
• Strong customer service skills with proven ability to build and maintain relationships via telephone and email
• To be comfortable participating in client-facing presentations & demos (in-person and virtual)
• Experience with CRM software; SalesForce is preferred

As a Shutterstock team member:

You will...

• Embrace our culture. Our culture thrives on the unique individuals that make up Shutterstock; this uniqueness empowers us as a whole.
• Continue learning. Our ambitious team members and leaders take pride in Shutterstock's many learning opportunities, which bring real value and results to the work being done. Each day, you'll continue to grow while using tools such as LinkedIn Learning.
• Benefit. We work hard to make sure everyone gets the most out of working with us. Along with a competitive salary, Shutterstock offers the total package, which includes daily breakfast and lunch, multiple health coverage options, a 401K match program, fitness benefits, and more! All this, nestled into the open, collaboration-inducing, game-friendly environment of our NYC Headquarters, you'll love becoming a member of the team!

Interested in becoming an Account Manager, Client Success?

If you meet the profile outlined above, fill out and submit the application below!

Due to the volume of resumes we receive, only those candidates selected for interviews will be personally contacted. We kindly ask that you do not submit multiple applications, as this action does not increase your chances for selection and will instead delay the interview process. Be sure to verify that your contact information is correct before submitting.

Shutterstock is an Equal Opportunity Employer. We accept all applicants regardless of race, religion, sex, age, disability, or Veteran status.  

About Shutterstock, Inc.

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 350,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 180 million images and more than 9 million video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; and Rex Features, a premier source of editorial images for the world's media.

For more information, visit www.shutterstock.com and follow us on Twitter, Facebook, and Instagram.