Help shape the future of how people experience the digital world. You'll be at the forefront of an exciting shift in how digital identity authentication allows companies and consumers to transact with trust in the digital world. We’re actively looking to add exceptional people to our team who align with how we envision ourselves culturally and professionally. As a lens to how outsiders see Payfone, you will represent a team of people who love what they do and who they work with.
POSITION SUMMARY
The Account Manager will be he main point of contact post-sale for a Fortune 100 bank that caters to the top retailers in the US. As the main point of contact, you will be responsible for coordinating conversations with technical, project management, marketing and launch teams to ensure that everyone's expectations are being met. This role will focus on project management, relationship building, client satisfaction and overall account growth.
The Account Manager will regularly engage with the client to ensure the product is working as intended and is providing the expected value. You will handle customer concerns, direct clients to the appropriate departments for issue resolution and will oversee the escalation of support inquiries as needed.
The successful candidate must be a relationship management expert who is able to maintain a deep knowledge of the client's industry, product and role in the market and will also keep the client updated about new Payfone offerings. Through their relationship with the client, the Account Manager will work with the Sales Representative to identify new opportunities and build a solid, long-term, relationship with the client. Some travel to client meetings and conferences is required.
RESPONSIBILITIES
As a member of the Business Development team, the Account Manager is expected to:
- Build relationships with key account contacts through proactive outreach.
- Respond to customer inquiries according to contracted service level agreements and escalate to the appropriate departments as necessary.
- Conduct regular check-ins with clients to gauge satisfaction and ensure retention.
- Achieve revenue quotas through account renewals and upsells.
- Act as the client's internal advocate at Payfone.
- Collect and share customer feedback with the Product and Development teams to improve product features.
- Stay up-to-date on the Payfone suite of products and educate customers on new features and products.
EDUCATION & EXPERIENCE
- 2-3 years' experience as an Account Manager or Sales representative in a software company.
- Track record of building and maintaining successful client relationships.
- Bachelor's Degree in Business Administration.
COMPENSATION
A compensation package composed of a base salary and equity component will be structured to attract a uniquely qualified candidate. Excellent health benefits are included.
ABOUT PAYFONE
Payfone is the leading digital identity authentication network for the connected world. Our real-time, passive identity authentication solutions enable consumers and the world’s largest banks, insurers, brokerages and technology companies to thwart digital identity theft and transact with trust. Learn more at http://www.payfone.com and https://www.linkedin.com/company/payfone. This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
Payfone is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.
No employment sponsorship will be provided.
