Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.  We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Looking to continue building your career at MSK? Do you love analyzing data and telling stories with impactful insights in the healthcare domain? Passionate about making a difference? We have an exciting new opportunity to work with a collaborative team!

MSK is seeking a Clinical Systems Specialist to join our Digital Solutions team. This is a very exciting time at MSK, as we move forward on our journey through the digital transformation process. There are changes underway to make our IT department more agile and responsive to the needs of all our users. In this generalist role, the candidate will be responsible for analysis, evaluation of software features and functions, implementations, configuration, testing, deployment, documentation and on-going support for a portfolio of departments and applications. In addition, you will coordinate information technology related activities between end user departments and corresponding IT groups.

You Will:

• Be responsible for coordinating all IT related activities for a multitude of projects such as new system implementations, system upgrades, system improvements, ongoing maintenance and integration initiatives in partnership with clinical end user departments like Respiratory Therapy, Pharmacy and others.
• Be the primary IT resources for all device integration at MSK. Work closely with BioMed, Nursing Informatics and Field Services to support four DI applications.
• Work closely with integration programmers to develop new interfaces (HL7, XML, API, etc.) and trouble-shoot existing ones.
• Translate users’ operational needs into practical, cost effective, and acceptable risk design solutions. Work with Health Informatics, Nursing Informatics and Ancillary IT teams that will present requests which you will have to document, understand, and evaluate to present possible technology solutions.
• Create application specification documents (including but not limited to functional design, workflow, maintenance, and support/troubleshooting, etc) in applications like Visio, Word and Excel to keep track of support processes, hardware configuration details, device inventories, etc.
• Review and understand potential use cases to develop, document and execute test plans for new integrations and modifications to existing functionality.
• Track and document issues, decision points and resolutions for new implementations or other MSK projects.
• Collaborate with business owners to translate business process requirements into system functionality and configuration.

You Are:

• Adept at planning and prioritizing work to meet commitments aligned with interpersonal goals, while being capable of building strong customer relationships.
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Resilient in recovering from setbacks and skilled at finding detours around obstacles
• Adept at learning quickly and applying insights from past efforts to new situations
• Goal oriented and consistently striving to achieve results
• Able to operate optimally, even when things are not clear or the way forward is not obvious

You Need:

• 5 to 7 years experience in a sophisticated, multi-departmental healthcare environment
• Experience with HL7 and other types of interfacing
• The ability to optimally balance multiple projects and prioritize tasks will be the key to success in this role
• Strong analytical and interpersonal skills
• Proficiency in Windows, MS Office Suite, including Outlook, MS Project, Teams, SharePoint and VISIO
• Exposure to the Scaled Agile Framework (SAFe) methodology
• Off-hours support required
• Bachelor’s Degree in Healthcare, Information Sciences, Information Systems or equivalent experience

Benefits

Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility

We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. It’s important to us that you have a sense of impact, community, and work/life balance to be and feel your best.

Our Hiring Process

You review the posting, agree it sounds like a great fit & apply -> A member from the talent acquisition group will connect with you via video interview -> Next, you will connect with the Hiring Manager by video -> Once the initial interviews have completed, the TAG team can provide post-interview feedback -> offer will be presented followed by reference and background verification -> orientation & official welcome to MSK.