Agent Finance Customer Support Specialist

| Greater NYC Area

As a Agent Finance Customer Support Specialist, you will be an integral member of our dynamic and growing Finance team and will assume responsibility for all communications with our NYC-based Agents, whether in person, by email, or over the phone. You will ensure professional and timely responses to all inquiries. You will work closely with the Director of Operational Finance and play a critical role in the development of our Customer Support strategy.

At Compass You Will:

  • Respond promptly to all Finance-related Agent inquiries
  • Resolve any Finance-related issues raised by Agents by working with Commission Specialists, among others
  • Collaborate with the Communications department to create Agent-facing communications for any announcements made by Finance (e.g., policy changes)
  • Create Customer Support policies and procedures
  • Work with the Director of Operational Finance to create reporting around Customer Support (e.g., responsiveness, satisfaction, first contact resolution, etc.)
  • Complete special projects, as needed

What We Look For:

  • BA or BS degree
  • 2+ years of experience in a customer support role, with strong customer service instincts
  • Excellent written and verbal communication skills
  • Impeccable organization skills
  • Ability to meet deadlines in a fast-paced environment
  • Strong quantitative skills
  • Proficient in Excel a plus
  • Prior experience in real estate a plus


At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

90 Fifth Avenue, 3rd Floor, New York, NY 10011

What are Compass Perks + Benefits

Compass Benefits Overview

Enjoy premium health insurance, gym and tuition reimbursement, team events, and fun extras.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Compass provides daily catered lunch to all employees.
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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