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Agent Operations Associate - Brooklyn

| Greater NYC Area

As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

At Compass You Will:

  • Spearhead new agent orientation, executing comprehensive preparation to ensure a smooth transition experience and setting the bar for the agent experience at Compass

  • Collaborate with talented specialists and industry experts in NY to provide best-in-class agent support

  • Utilize innovative technology that empowers you and your team to field agent requests thoroughly and efficiently

  • Lead presentations and agent training sessions on our innovative proprietary technology and other key tools and platforms

  • Work closely with Compass leadership to monitor agent satisfaction and support agents’ operational needs

  • Solicit agent feedback and suggestions to improve processes and expand agent support

What We're Looking For:

  • B.A. or B.S. degree

  • Impeccable attention to detail and problem-solving skills

  • Team player adept at collaborating with others

  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision

  • Continuous desire to improve existing processes and develop creative solutions

  • Exceptional written and verbal communication

  • 1-2 years of start-up, technology, marketing or real estate experience a plus

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

90 Fifth Avenue, 3rd Floor, New York, NY 10011

What are Compass Perks + Benefits

Compass Benefits Overview

Enjoy premium health insurance, gym and tuition reimbursement, team events, and fun extras.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Compass provides daily catered lunch to all employees.
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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