Job Description
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
Application Management Services (AMS) is a global IT organization that provides business application Maintenance, Support, and Operations, globally, through DevOps and traditional models based on application maturity and strategic importance. Our globally distributed team supports business applications across all regions, all divisions (Research, Manufacturing, Commercial, Enterprise, Animal Health) and all business processes. As a trusted IT partner, AMS helps our Business and IT colleagues to achieve their end-to-end objectives from capability development, through operations, and ultimately to retirement. Our AMS Strategic Vision is to partner with our customers to efficiently and cost effectively to achieve business outcomes while defining a product model approach to operations.
We are seeking energetic, forward-thinking professional to join our Information Technology group in the US Technology Center (NJ/PA). You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment. Overall, the Technology Center offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don't often bring: the satisfaction of helping to save lives.
Application Management Services (AMS) Global Service Lead is responsible for support and maintenance (Operations) of the Enterprise Platforms with a focus on Analytics, Integration, Master Data Management, Hyper-Automation, Business Process Management, AI/ML. The Service Lead will manage global services contracted through 3rd party sourcing vendors delivering efficient and responsive services that enable our business to run.
Responsibilities include:

• Provide thought leadership, high-level, and detailed-planning around all competencies that will be needed to complement and/or extend the Application Maintenance Support and Operations
• Drives business-IT outcomes; manages communications and expectations with business client. Interacts with respective CTO & other Divisional Product & Product Line Managers.
• Participates in overall business planning, bringing a current knowledge and future vision of technology and systems as related to the organization's strategic plan.
• Develop strong external and internal network to enable innovation, automation, stay current with industry trends, and establish effective vendor partnerships.
• Develop and supports the practices of product management and agile delivery, building the mindset of accountability, customer centricity and empower teams to continuously improve the impact and quality of the automation products and services we deliver.
• Provide leadership in defining OKRs for the products and product line and focus and drive activity in line with ROI/value realization.
• Build, grow and support talent in Product teams through hiring, coaching, mentoring, and giving feedback.
• Advance the IT Transformation related to the Product Model and new ways of working.
• Manages a defined service unit, including team design, workflow and procedures, aggregate demand management, estimating, work assignments, service agreements, and sourcing specific to the service.
• Builds a strategic IT capability through strategic staffing, and organizational development, as well as employee recruitment, retention and people development
• Operational Supplier management to track against deliverables, OKRs and SLAs
• Participates in negotiations with Service Providers, e.g. contract issues, new services, etc.
• Facilitate the rationalization, synchronization, consolidation and/or elimination of applications and technologies in the account area to reduce complexity and increase business agility.
• Ensure that all service management processes, procedures, operating level agreements and underpinning contracts are appropriate for the agreed service level targets.
• People management (~5 global and over 300 vendor resources
• Demand Management activities supporting the business areas
• Financial Management related to the operational budget in application support area
• The nature of the position requires excellent oral and written communication skills and proven leadership in complex team situations. The position will interact with several levels in the organization and will be critical in establishing good relationships with numerous regional and global functions.

Skills and experience:

• Bachelor´s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering, or appropriate skills based equivalent.
• Minimum 7 years relevant experience with emphasis on functional and technical leadership, as well as in managing IT services and projects in a highly complex and dynamic business environment.
• Demonstrated leadership and experience to manage a staff and provide workforce management including geographically distributed external strategic partners.
• Effective in people management, communication and change management as well as in coaching managers and team members.
• Ability to achieve goals through others without having direct responsibility for them is critical.
• Strong communication and interpersonal skills at all organizational levels.
• Ability to identify and leverage the right people, processes, and tools to achieve planned results on time and on budget.
• Has demonstrated strong strategic and tactical skills, excellent presentation oral, written, and graphical communications skills, as well as ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.
• Ability to succeed in a dynamic, rapidly changing, highly matrixed business environment.
• Must be able to work independently and enable/facilitate productive and business-like meetings as well as to work with individuals at all levels and demonstrate a level of professionalism that instils confidence and inspires trust.
• Ability to understand, plan, track and be accountable for department budgets.
• Excellent skills using IT applications to organize and analyze data.

We offer:

• Competitive remuneration
• Position in a leading global healthcare company
• Challenging career
• Professional growth based on performance
• Innovative and flexible working environment
• Wide range of benefits

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security
Who we are ...
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Residents of Colorado
Click here to request this role's pay range
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Know Your Rights
EEOC GINA Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected salary range:
$130,960.00 - $206,200.00
Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here .
Learn more about your rights, including under California, Colorado and other US State Acts
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
na
Requisition ID:R242257