Application Support Analyst
Quartet is a pioneering healthcare technology company striving to improve the lives of people with mental health conditions. We connect people to a personalized care team to get them the right care at the right time. Our collaborative technology platform and range of services brings together physicians, mental health providers, and insurance companies to effectively improve patient outcomes and drive down healthcare costs. Backed by $153MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners and Centene Corporation, Quartet is headquartered in NYC and is currently operating in several markets across the United States — Pennsylvania, Washington, Northern California, New Jersey, North Carolina, Louisiana, and Illinois.
About the team & Opportunity: The Quartet Application Support Team deals directly with internal customers to assist in resolving issues while striving to build and maintain strong customer relations and partnerships. The App Support Analyst will provide application support and optimization. The ideal candidate must be able to solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages, and have excellent verbal and written communication skills.
- Troubleshooting, testing and coordinating to resolve issues while providing status to internal clients on a timely basis with limited supervision
- Documenting internal processes and/or business requirements
- Reviewing the progress of and evaluating projects in terms of results achieved
- Providing internal training and presentations on applications
- 2-3 years of application support experience
- Analytical Mindset
- Great Communication Skills
- Patience & Empathy
- Technical Troubleshooting/Problem Solving Skills
- Salesforce Experience
- Healthcare Experience
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental leave, commuter benefits, 401K, stock option grants, gym benefits.
Want to know what Quartet life is like? Click here to meet our team.
Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.
Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].
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