Application Support Analyst

| Greater NYC Area
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Named as one of Fortunes’ 100 Fastest Growing Companies for 2019, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
 

DESCRIPTION

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Application Support Analyst. Scroll down to learn more about the position’s responsibilities and requirements.

#LI-DNI

WHAT YOU’LL DO

  • Provide in depth technical support to device customers over phone (and sometimes on site)
  • Manage cases, bugs and processes as part of day to day activities
  • Engage with product and engineering teams as needed to escalate/triage/report bugs
  • Train local support staff on how on how to troubleshoot technical issues
  • Contribute to internal and external knowledge base
  • Work with sales teams and third-party consultants to present business solutions/configurations to the customer during the sales cycle
  • Interface with third-party consultants, product managers and engineers to solve business/functional deployment issues
  • Participate in enabling the Client Partner community through the development of content for training, certification as well as online resource sites and communities
  • Transfer knowledge to partners and customers proactively to ensure a smooth and orderly transition of accounts from deployment to ongoing production

WHAT YOU HAVE

  • A degree in an associated field and/or other advanced certification along with significant experience
  • Experience in networking concepts (such as DNS, TCP, Firewalls, Proxy Servers, DMZ, WiFi, 802.1x and/or TLS)
  • Should be able to read code: Experience working with common programming/scripting languages (such as Java, Python, JavaScript and/or shell scripting)
  • Experience with web concepts (such as HTML, XML, HTTP and/or JSON)
  • Able to troubleshoot, can get skills at the project: Knowledge of Android, Chrome OS, and Chrome Browser

NICE TO HAVE

  • Understanding of network identity management systems (SSO, SAML, LDAP, Kerberos and NTLM)
  • Experience with VMware, Citrix, or Terminal Services
  • Familiar with device management/MDM solutions (such as Active Directory, ActiveSync, and/or AndroidSync)
  • Ability to work well in a cross-functional and geographically dispersed team

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
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Location

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

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