Associate Account Manager

| Greater NYC Area

The Customer Success team is dedicated to building irreplaceable relationships with customers. Account Managers (ranging in seniority from Associate Account Managers to Senior Account Managers) are responsible for the success of customers in our enterprise market segment, which comprises Flatiron’s largest and most complex provider customers. Account Managers manage a range of strategic projects and milestones, report on account performance and use market perspective to inform product recommendations. This is a highly cross-functional role, focused on working with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation. Ultimately, the Account Managers are responsible for advocating for customers and working to ensure customer retention and satisfaction.

Candidates for Account Management will excel in data-driven problem solving, written and verbal communication, relationship-building and project management. The role requires a sharp analytical mind, client management and organizational skills, resourcefulness, and a passion for addressing the most complex medical and technological challenge of our time.

Responsibilities:

  • Develop irreplaceable relationships with customers; retain and exceed customer expectations
  • Ability to engage stakeholders at Flatiron’s largest and most complex provider customers
  • Understand how customers interact with Flatiron products and identify their needs, challenges and ideas
  • Become a product and domain expert, and use that knowledge to make customers successful in their business
  • Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
  • Design, implement and document innovative strategies to drive customer engagement
  • Deliver value-driven solutions; ensure that customers begin every interaction with Flatiron with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
  • Review customer utilization data and identify opportunities to drive product engagement

Requirements:

  • Bachelor's degree
  • Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
  • Able to work with and influence a diverse set of stakeholders
  • Ability to effectively identify what’s important and effectively prioritize competing projects
  • Excellent time management, written and verbal communication skills

Experience required varies by role level:

Associate Account Manager

  • 1-2 years experience in consulting, account management or project management, preferably in healthcare, including:
    • Collaborating and communicating with a wide range of clients
    • Developing detailed subject-matter expertise, and communicating clearly to a range of external and internal stakeholders
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief Medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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