As an Associate Client Advisor, you will work with our small-to-medium-sized clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for a large portfolio of clients, ensuring they are adopting the platform, and proactively identifying churn risk. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to these customers. 

To thrive in this role you must have client-facing/advisory experience in order to drive customer retention and foster meaningful client engagements. You will leverage your impeccable communication skills and a resourceful problem-solving attitude to manage multiple high priority projects simultaneously and successfully. Additionally, you will prove to be comfortable in a fast-paced, entrepreneurial, and rapid-growth environment, working independently as well as part of a team.

Here’s what you can expect as an Associate Client Advisor:

• Relationship Building: Work with Client Advisors to foster relationships with executive sponsors and all key stakeholders at your client accounts for how VTS is used to achieve desired business outcomes.
• Detailed Product/Service Knowledge: Become proficient in VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Share insights and strategies within the larger customer team on how clients can better leverage the platform.
• Client Outcomes: Partner with clients to help them achieve desired business outcomes. Identify strategies and initiatives at the account level to help clients drive engagement and achieve these outcomes. Be comfortable challenging clients on existing processes to help optimize them. Help communicate the value of these initiatives and drive customer referenceability and case studies. 
• Client Engagement: Responsible for establishing regular touchpoints with clients for account usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells.
• Risk Mitigation: Work with Client Advisors to identify situations where clients are at risk of adopting VTS and proactively identify solutions to address these (partnering with internal stakeholders - sales, product, exec leadership & support). 
• Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product, and sales.




In return for this work, you will be given the opportunity to make a tremendous impact in one of our fastest-growing teams in the US! As VTS grows, so will you! 

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS

VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.

Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business. 

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]