Associate, Client Success

| Greater NYC Area
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ASSOCIATE, CLIENTS

Brooklyn, New York


COMPANY OVERVIEW:

StrongArm Tech is the world’s leading safety science company focused on creating safer and smarter workplaces for Industrial AthletesTM everywhere. Through its FUSE Risk Management Platform, StrongArm utilizes cutting edge technology, cloud-based computing, and sophisticated data analysis to deliver value to a Fortune 500 client base.

Come join a young, creative and agile startup team working to keep the world’s Industrial AthletesTM Proud, Protected and Productive.

  

POSITION OVERVIEW:

As an Associate on the Client Team, you will play a vital role in defining, developing and deploying solutions for StrongArm’s clients.

In this role, you will help support multiple client programs to ensure successful, high-quality service during program implementation and look for opportunities to expand relationships throughout the client’s interaction with StrongArm.

The ideal candidate is eager to learn the ins and outs of client management in a fast-paced, constantly evolving environment. Since we are a startup, you’ll be exposed to all facets of our organization, helping to steer product realization, UX/UI design, and our clients’ experience with StrongArm.


INTERNAL FUNCTIONS:

  • Support client managers with their programs – ensuring exceptional service is delivered to each and every client contact
  • Work with our internal tools and services (data analytics, administrative dashboards, etc.) to ensure our clients are properly serviced
  • Work as a client team liaison between internal teams – ensuring that projects and new features are in line with our standards for client support
  • Facilitate the inclusion of client feedback into product research and feature development

 

EXTERNAL FUNCTIONS:

  • Work to schedule client touchpoints and ensure that all parties are kept notified on important project milestones and weekly status call updates
  • Ensure all clients troubleshooting needs are met – working directly with the support team to deliver timely resolutions
  • Help to refine and implement on-site client training on StrongArm’s products and software, including coordination, management, collateral, and follow-up
  • Interact with clients (from EVP level to the facility floor) in a courteous, professional manner
  • Participate in regular calls with clients, expecting to become a strong contributor and knowledge source for our clients

Key Requirements / Qualifications:

  • Bachelor’s Degree in Business, Comms/Marketing, Risk Consulting, Supply Chain, or related field. Strong understanding of the U.S. retail and industrial environments is a desired.
  • A can-do attitude with proven ability to collaborate across teams.
  • Strong talent for multi-tasking, managing competing priorities effectively and delivering on strict timelines. Highly organized; attentive to details.
  • Excellent written and oral communication skills
  • Strong presentation skills.
  • A willingness to travel for business on a monthly basis, including internationally.
  • Capability in Microsoft Office, especially Excel, PowerPoint, and Word. Open to learn new skills in order to be better engage with the client.
  • Experience with statistical analysis and data visualization tools like Looker or Tableau a plus.

Benefits

  • Competitive compensation package
  • Aetna Health & Dental Insurance
  • StrongArm sponsored 401K plan
  • Unlimited vacation
  • Home Office in Brooklyn, NY with work from home flexibility
  • And plenty of others!

StrongArm Technologies is an equal opportunity employer.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Embedded CLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • React NativeFrameworks
    • ServerlessFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement
    • AirtableManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM

Location

The Navy Yard is an exciting and growing tech hub, we have access to New Lab, a food hall, Wegmans, and a diverse selection of eateries on Myrtle ave.

An Insider's view of StrongArm Technologies

What’s the vibe like in the office?

StrongArm feels like a family. The office is open, relaxed and comfortable. Our people are warm, and invested in each other both personally and professionally. Everyone laughs daily. Noone eats lunch alone. We move fast and demand hard work, but we always achieve our goal by helping teammates go to another level.

Lindsay

Manager, Clients

What makes someone successful on your team?

Being trust-worthy and having an enthusiastic attitude is essential. Our team is made up of incredible leaders who continuously forge their paths. To be successful at StrongArm you must have respect for your teammates, desire to lead, an openness to being challenged and always learning.

Siva

Data Scientist

How do you empower your team to be more creative?

We run a relatively flat organization which is our key to driving true innovation. We chase the fastest path to insight not the fastest path to a solution. In order for that to work, everyone needs to check their egos at the door, everyone needs to be on the same page and everyone owns their work. Our cultural values reflect those principles.

Sean

CEO & Founder

What kinds of technical challenges do you and your team face?

We are building a data pipeline with Spark that solves problems like dynamic scaling, schema evolution, cluster monitoring, data quality analysis, and ML empowerment. These problems require a wide range of skills. It keeps me excited to come to work every day, knowing there’s a problem waiting for me which will teach me something new.

Matt

Data Engineer

What are StrongArm Technologies Perks + Benefits

StrongArm Technologies Benefits Overview

At StrongArm, we have flexible work hours and unlimited vacation time because we trust our teammate's judgement and dedication to our mission. Solid relationships and trust in our teammates are the glue that holds the team together. Our team truly enjoys our time together. In addition to monthly sponsored events, teammates regularly head to a bar or restaurant outside of work, have each other over for holiday parties, meet our significant others, or celebrate special days together.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $1500 annually for continuing education.
Customized development tracks
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