Associate Client Support Specialist

| Greater NYC Area
Yext is the leading Digital Knowledge Management (DKM) platform. Our mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health Care use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales. 

Want to work in a fast-growing startup, take on new challenges and help people? Yext is looking for energetic self-starters that will help keep us ahead of the curve. This position is a great opportunity to start from the ground up and prove yourself while gaining a good understanding of Yext, our product, and our customers. The Client Support Team is a group of savvy, social people who enjoy talking to customers and helping solve complex problems. Here, you can let your personality shine and come up with creative solutions, big or small, for our customers and for the team.

As an Associate Client Support Specialist, you will be working with a diverse set of clients who have made an investment in a cutting-edge technology to manage their digital knowledge across a network of maps, apps, social networks, directories, and search engines. You will be an essential part of our Global Support Team that owns the post-sale technical relationship with our customers.You will learn everything there is to know about the Yext products, our internal processes, and the needs of our customers. You will be working in a very dynamic environment with plenty of opportunities for you to expand your skill set and grow. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext.

Responsibilities

  • Be the passionate face and voice of our brand, enriching customer relationships with Yext
  • Troubleshoot and answer questions related to our software, integrations, and billing from our customers via phone, email, and chat
  • Assist a wide range of clients in optimizing the Yext platform
  • Provide platform configuration and data management services to our clients and partners
  • Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
  • Master our innovative technology and communicate that understanding to a broad range of customers
  • Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs internally
  • Craft help articles and other support materials (including video) that empower users to serve themselves

Minimum Requirements

  • BA/BS degree
  • Interest in pursuing a career in technology
  • The ability to think creatively about, analyze, and understand complicated and abstract ideas
  • Outstanding and effective interpersonal skills
  • Customer-facing experience preferred (retail, hospitality, online support, etc.)
  • Evidence of taking leadership or distinguishing yourself from your peers, especially in team or social activities
  • Ability to work quickly and independently with excellent time management skills
  • Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
  • Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
  • Proficient in data analysis and manipulation with solid spreadsheet (Excel) preferred
  • Basic understanding of the Yext product suite
  • Ability to work 40 hours/week during set business hours

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About

Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. Area. For more information, visit yext.com.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Location

1 Madison Avenue, New York, NY 10010

What are Yext Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Game Room
Stocked Kitchen
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