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Associate Customer Success Manager

| Greater NYC Area

IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you'll do:

  • Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
  • Build a solid understanding of all IAS products and processes
  • Manage a dynamic, high-volume list of clients
  • Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
  • Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
  • Prepare regular reporting and data analysis of client activity
  • Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
  • Attend external meetings and present to clients
  • Create process and methodology documentation
  • Develop client relationships to incorporate a deep understanding of client goals
  • Communicate client needs and act as an internal advocate for owned clientsAdhere to IAS values at all times

Who you are and what you have:

  • 1+ years experience in ad tech, agency or brand experience preferred
  • Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
  • Understanding of online advertising and marketing industry is a must
  • Ability to learn quickly and grasp different processes and systems
  • Enthusiasm to work in a fast-paced and demanding environment
  • Ability to prepare clear and concise client-ready documents
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
  • Ability to work independently as well as part of a team
  • Fluency with Microsoft PowerPoint, Word, Excel
  • Experience working in Salesforce and Gainsight is a plus

About Integral Ad Science

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 22 offices across 15 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • InsightlyCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • MarketoLead Gen

Location

IAS is based in the West Village, a quiet neighborhood with charming, iconic New York vibes just steps away from the Hudson River.

An Insider's view of Integral Ad Science

What are some social events your company does?

In every city IAS operates in, we have a fantastic summer party and winter holiday party every year. We have happy hours hosted by different teams once a month, and every Friday we have a catered lunch from a great restaurant in the area for the whole office.

Steph

Internal Communications Associate

What makes someone successful on your team?

Success at IAS is built on raising your hand, diving in headfirst, and getting things done. IAS values curiosity, innovation and big thinking. We are results-oriented and move at high velocity as one team.

Steven

Talent Operations Manager

How do you make yourself accessible to the rest of the team?

I have always been a big believer that feedback is a gift. I encourage our employees at IAS to send me ideas directly so that I can hear directly from our employees. I’ve heard some really great ideas already. We actually changed our parental leave policy within the first few weeks I was here because of notes I received from the team.

Lisa

Chief Executive Officer

How has your career grown since starting at the company?

I get a lot of support from my direct manager, and from other managers that have helped me shape my own position and career trajectory based on things that interest me. Within 6 months I was able to shift what I was working on and take on new responsibilities on the specific areas I was interested in.

Khemi

Product Manager, Proprietary Platforms

What are Integral Ad Science Perks + Benefits

Integral Ad Science Benefits Overview

We want our employees to stay happy, healthy, and inspired. At IAS, we offer unlimited PTO, comprehensive health insurance, employer 401k match, and much more - from an employee volunteer program to happy hours and snacks in the office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes ___.Our mentorship is part of our Manager Program and Internship Program.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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