Movable Ink's Associate Director of Commercial Client Enablement is responsible for the success of a group of Movable Ink clients classified as “Commercial,” which roughly corresponds to the mid-market in terms of company size, but more importantly is a significant area of focus for the company, as Movable Ink looks to bring on high-growth clients in many of these new emerging industries. This position will play a pivotal role in creating and maintaining a framework to scale the Commercial client base. There will be a focus on successful product adoption, usage, and ultimately, retention, using a scalable service model that is designed to be primarily self-service after the initial launch period. As a fast-paced, high-growth SaaS company, this role will enable us to maintain our elite standards for excellence, as we continue to expand into new markets, and track towards ever-improving KPIs for the group.

This role will be reporting to the Director, Client Enablement.

Responsibilities of the Associate Director of Commercial Client Enablement:

• Own the development and delivery of a monthly metric based analysis that captures the Commercial client base’s performance.
• Modify the client launch process for the Commercial client base, targeted at improving utilization of the Movable Ink platform and a condensed time-to-value of the Movable Ink solution.
• Implement checkpoints to assess quality of outcomes and effectiveness of launches across the four regional teams, while providing feedback and coaching to team members.
• Manage all Commercial client base-related content for CX & Sales all-hands meetings and departmental quarterly meetings.
• Liaise with key support areas, such as the Solutions Consulting team, Client Experience, Sales, Strategy, and Product to improve overall experience for the Commercial client base. 

Qualifications:

• 3-10+ years experience with implementing, training, managing, and growing SaaS clients, ideally across a wide range of industries, verticals, and markets.
• Understands common SaaS client dynamics, such as product adoption, solution stickiness, churn, upsell, and platform user turn over.
• Can rollout processes to an internal client services team that will be helpful and appreciated, along with reporting on outcome based success of these processes to management, in the form of KPIs.
• Excellence in communication skills: written, verbal, and presentation.
• High level of energy, enthusiasm, and motivation, with an ability to inspire, lead and motivate people across a wide range of teams.
• Facilitation skills, with demonstrated self-confidence and an ability to adapt content to address needs.
• Ability to support disparate teams across 6 offices globally: New York City, Chicago, San Francisco, London, Munich, and Sydney.