Associate Director, Operations & Strategy at Angi

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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role 

Angi is seeking an analytical and energetic leader to help drive Operations for our one of business lines. In this role you will own strategy development and execution of projects to support the growth for Angi's rapidly growing handyman business.

The scope of this mandate is broad - from analyzing the supply and demand balance nationwide to ensuring we have the right pricing and the right product features enabled for your category.  You will be responsible for driving strategy and identifying gaps and opportunities to optimize our marketplace metrics. You'll manage a team and work closely with counterparts in Product, Engineering, Marketing, Customer Experience and Legal to solve challenging problems.  

As an Associate Director of Operations and Strategy, you will be responsible for critical marketplace KPIs that advance Angi’s mission “to be the home for everything home.”

What you'll do

The scope of this mandate is broad, and requires exceptional capacity to prioritize and focus:

  • Lead marketplace metrics for our core handyman services across hundreds of US regions and sub-services, ensuring all customers have a great provider for their job
  • Manage the incentives, provider payments and features to ensure the highest level of bookings completion
  • Quality control - ensure we’re constantly improving the service we deliver and exceeding customer expectations
  • Be the champion of our pro base - own the pro experience and pro retention - we have had over 2 million pros apply to the Angi Services platform and over 150,000 activated! 
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities
  • Work with Product and Engineering teams to automate processes and add features
  • Work closely with the executive team on all operational strategic priorities 

What we're looking for

  • An exceptional operator who has a strategy background (Top Tier consulting or IB preferred) and is analytical and a strong problem-solver
  • 5+ years of professional experience with evidence of increasing responsibility 
  • Prior small company or start-up experience is a plus
  • Strategic and tactical experience designing, building and executing scalable processes from scratch, ideally in an operations intensive environment.  
  • Willingness to adapt to a fast-paced work environment; hack, test and learn mentality; team player
  • Deep knowledge of Excel and familiarity with databases and SQL is a plus
  • Strong communication skills and attention to detail
  • Someone excited to have the rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Compensation & Benefits: 

  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

#LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development. We also extend comprehensive healthcare offerings, 401K, generous PTO, pet insurance, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
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