About Ro

Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.

We are looking for an empathetic and results-oriented leader to join our Medical Operations department as an Associate Director of Provider Experience. In this role, you’ll focus on provider engagement, performance, and training - using your expertise to create a first-rate environment for providers and build a strong sense of community. This role reports to the Senior Director of Medical Operations and will work closely with clinicians in the provider network.

What You'll Do:

• Develop engagement initiatives within the provider network aimed at improving outcomes and quality
• Lead the execution of provider engagement initiatives with the goal of improving provider participation, retention, and community
• Find meaningful ways to ensure the provider experience at RPM is second to none 
• Establish clear goals and metrics for evaluating provider performance and engagement
• Optimize provider performance through close collaboration with the Quality & Safety and Member Experience Teams.
• Develop and oversee the implementation of a successful training and development process to meet key deliverables and success metrics 
• Operationalize the education of providers on product enhancements and new releases
• In conjunction with the Quality & Safety team, lead the development of provider performance resources including SLAs, dashboards, and scorecards
• Demonstrate the ability to think strategically and operationally. Help the team develop, execute, and optimize operational initiatives 
• Act as an effective leader by articulating a clear direction for their team, motivating and developing direct reports
• Responsible for creating, monitoring and reporting on key performance metrics

What You'll Bring:

• Strong leadership skills and the ability to motivate direct reports
• 8+ years of Medical Operations experience with 3+ years of experience in an employee engagement role or training and development role
• Experience using data to drive metric-based decisions
• Ability to think both strategically and demonstrated ability to execute on operational initiatives
• Excellent verbal and written communication skills
• Strong cross-functional collaboration skills

Benefits + Perks:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• Commuter benefits
• 401(k)
• Flexible PTO
• Fitness reimbursement
• Paid maternity/parental leave 

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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