ABOUT VTS

VTS is the fastest-growing Proptech company in the history of commercial real estate (CRE). We have transformed a $15 trillion dollar industry with our award-winning platform which is used to manage over 60% of all office buildings. We’re continuing to expand our product offerings and are building the industry’s first and only online marketing software and end-to-end leasing marketplace, VTS Market. VTS Market will enable landlords to market their available spaces more effectively, and help tenant rep brokers and their tenants easily find and lease space online – a process that has traditionally been offline and difficult.

It’s an exciting time to join the VTS team – we recently reached unicorn status after raising $90 million in series D funding led by our clients (believed to be the largest venture financing in the history of commercial real estate software), we recently made the Forbes Cloud 100 list of the hottest private cloud companies, and were named one of Crain's best places to work!

Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA, and London, UK.

Learn more at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

How does this job help VTS succeed?

As an Associate Field Manager at VTS, you’ll be responsible for the success and engagement of our brokerage user community across some of the most important markets in the commercial real estate industry. You’ll work with a variety of clients and users - from entry level leasing coordinators to the veteran tenant rep power brokers that truly move the market in places like New York, Boston, San Francisco, Los Angeles, Toronto, and Chicago. You’ll build advocacy in the user community, ensuring the industry’s only first-party data powered marketplace is a vibrant ecosystem and, in the process, transform how the industry operates.

You’ll use data to identify opportunities to drive user behavior that improves the VTS Marketplace experience. Using that insight, you’ll provide exceptional service to our brokerage community, shepherding them from day one of their client journey in partnership with the rest of the VTS client success team. You’ll host training webinars, zoom meetings, and (once it’s safe to do so) in-person meetings and enablement/certification events with the brokerage community you’re responsible for. 

More than just executing a playbook, you’ll help build out the programs that make it easy, fun, and memorable for commercial real estate professionals to understand, enjoy, and fully adopt VTS as part of their everyday life, acting as an evangelist for VTS as an industry-changing organization and platform. 

This role is highly cross-functional and will work closely with VTS’s implementation, client advisory, support, sales, and marketing teams. You’ll report to and work closely with VTS’s Manager, Community. This role’s projects often require participation from across VTS, and it's your job to keep all the players coordinated on projects’ progress, deadlines, and results.

What makes this job awesome:

• Proactively identify opportunities for improved user engagement with the VTS platform and VTS marketplace among groups and individuals within your market(s), ensuring a thriving VTS Marketplace ecosystem
• Craft and deliver the outreach via email, phone, and any other channels in order to engage with your market’s key groups and individuals. You’ll do this while maintaining coordination with your VTS counterparts responsible for the corporate relationships at key commercial real estate services partners like CBRE, JLL, Cushman Wakfield, Colliers, and more.
• Train new brokers and facilitate VTS Certification as they get up and running on VTS.
• Proactively train existing broker users and encourage VTS certification to level up their experience with VTS
• Once it’s safe to do so, maintain a regular presence at the brokerage offices themselves, hosting meetings, providing periodic on-site office hours, and delivering presentations that drive knowledge and engagement with the VTS platform
• Develop relationships with leading brokers in your market(s) to source advocacy opportunities like case studies and interviews, crafted in partnership with the VTS marketing team, that amplify the expertise of our users in the market
• Take personally the struggle of any troubled or unengaged users and proactively address their concerns and fill the gaps in their knowledge.
• Be a trusted point of contact to key stakeholders across your territory to help them maximize the value of the platform
• Have strong proficiency on VTS products and services and understand how they can be leveraged to help your users achieve desired outcomes
• Strive for excellence, measuring and improving the effectiveness of all your efforts
• Be a champion for the brokerage community at VTS and work closely with brokerage account management and product team colleagues to surface patterns, concerns, and wins to ensure brokers are heard and championed at VTS

What makes you a great fit:

• Bachelor's degree or equivalent practical experience
• 3+ years of client facing experience in Customer Success, Sales Solutions/Engineering, Business Development, Sales, or Commercial Brokerage
• A service-oriented ethos, and a demonstrated curiosity to relentlessly solve client problems
• Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
• An analytical and results focused mindset, coupled with a creative make-it-happen spirit
• Ability to translate complex ideas into simple and intuitive communications and instructionsAbility to prioritize deadlines for complex projects requiring assistance from multiple functions within the company
• Willingness to travel 25-50% of the time once it’s safe to do so

What VTS values and how we show it:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.