Associate Field Manager at VTS

| Greater NYC Area
Sorry, this job was removed at 11:12 a.m. (EST) on Thursday, September 10, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
ABOUT VTS
VTS is the fastest-growing Proptech company in the history of commercial real estate (CRE). We have transformed a $15 trillion dollar industry with our award-winning platform which is used to manage over 60% of all office buildings. We’re continuing to expand our product offerings and are building the industry’s first and only online marketing software and end-to-end leasing marketplace, VTS Market. VTS Market will enable landlords to market their available spaces more effectively, and help tenant rep brokers and their tenants easily find and lease space online – a process that has traditionally been offline and difficult.
It’s an exciting time to join the VTS team – we recently reached unicorn status after raising $90 million in series D funding led by our clients (believed to be the largest venture financing in the history of commercial real estate software), we recently made the Forbes Cloud 100 list of the hottest private cloud companies, and were named one of Crain's best places to work!
Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA, and London, UK.
Learn more at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 
How does this job help VTS succeed?
As an Associate Field Manager at VTS, you’ll be responsible for the success and engagement of our brokerage user community across some of the most important markets in the commercial real estate industry. You’ll work with a variety of clients and users - from entry level leasing coordinators to the veteran tenant rep power brokers that truly move the market in places like New York, Boston, San Francisco, Los Angeles, Toronto, and Chicago. You’ll build advocacy in the user community, ensuring the industry’s only first-party data powered marketplace is a vibrant ecosystem and, in the process, transform how the industry operates.
You’ll use data to identify opportunities to drive user behavior that improves the VTS Marketplace experience. Using that insight, you’ll provide exceptional service to our brokerage community, shepherding them from day one of their client journey in partnership with the rest of the VTS client success team. You’ll host training webinars, zoom meetings, and (once it’s safe to do so) in-person meetings and enablement/certification events with the brokerage community you’re responsible for. 
More than just executing a playbook, you’ll help build out the programs that make it easy, fun, and memorable for commercial real estate professionals to understand, enjoy, and fully adopt VTS as part of their everyday life, acting as an evangelist for VTS as an industry-changing organization and platform. 
This role is highly cross-functional and will work closely with VTS’s implementation, client advisory, support, sales, and marketing teams. You’ll report to and work closely with VTS’s Manager, Community. This role’s projects often require participation from across VTS, and it's your job to keep all the players coordinated on projects’ progress, deadlines, and results.

What makes this job awesome:

  • Proactively identify opportunities for improved user engagement with the VTS platform and VTS marketplace among groups and individuals within your market(s), ensuring a thriving VTS Marketplace ecosystem
  • Craft and deliver the outreach via email, phone, and any other channels in order to engage with your market’s key groups and individuals. You’ll do this while maintaining coordination with your VTS counterparts responsible for the corporate relationships at key commercial real estate services partners like CBRE, JLL, Cushman Wakfield, Colliers, and more.
  • Train new brokers and facilitate VTS Certification as they get up and running on VTS.
  • Proactively train existing broker users and encourage VTS certification to level up their experience with VTS
  • Once it’s safe to do so, maintain a regular presence at the brokerage offices themselves, hosting meetings, providing periodic on-site office hours, and delivering presentations that drive knowledge and engagement with the VTS platform
  • Develop relationships with leading brokers in your market(s) to source advocacy opportunities like case studies and interviews, crafted in partnership with the VTS marketing team, that amplify the expertise of our users in the market
  • Take personally the struggle of any troubled or unengaged users and proactively address their concerns and fill the gaps in their knowledge.
  • Be a trusted point of contact to key stakeholders across your territory to help them maximize the value of the platform
  • Have strong proficiency on VTS products and services and understand how they can be leveraged to help your users achieve desired outcomes
  • Strive for excellence, measuring and improving the effectiveness of all your efforts
  • Be a champion for the brokerage community at VTS and work closely with brokerage account management and product team colleagues to surface patterns, concerns, and wins to ensure brokers are heard and championed at VTS

What makes you a great fit:

  • Bachelor's degree or equivalent practical experience
  • 3+ years of client facing experience in Customer Success, Sales Solutions/Engineering, Business Development, Sales, or Commercial Brokerage
  • A service-oriented ethos, and a demonstrated curiosity to relentlessly solve client problems
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Ability to translate complex ideas into simple and intuitive communications and instructionsAbility to prioritize deadlines for complex projects requiring assistance from multiple functions within the company
  • Willingness to travel 25-50% of the time once it’s safe to do so

What VTS values and how we show it:

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
  • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
  • Move as One - We work in an open floor plan to promote cross-functional collaboration. 
  • Take Ownership - Be an owner of the company you’re building with our equity packages. 
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Staff Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Director, Product

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

Chief Technology Officer & Co-Founder

What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
VTS has an LGBTQ task force, a culture committee, and several D&I working groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Continuing Education stipend
We offer $1500 annualy for continuing education.
More Jobs at VTS18 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Marketing
new
New York
Finance
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Design + UX
new
Remote
Project Mgmt
new
New York
Data + Analytics
new
New York
Sales
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView VTS's full profileSee more VTS jobs