Associate, Fulfillment Operations
DESCRIPTION
We are seeking an Fulfillment Operations Associate to help keep Away running smoothly. In this role, you will ensure that fulfillment processes are efficient and accurate and that our customers receive the highest quality Away experience. We are looking for someone who wants to make a meaningful impact on the company with their creativity, execution, and no-task-is-too-small attitude and is eager to take on an array of responsibilities - this is a great opportunity to learn the fundamentals of e-commerce! The Fulfillment Operations Associate will report to the Operations Senior Manager.This position is based out of our headquarters in NoHo, New York City.
REQUIREMENTS
WHAT YOU’LL DO:
- Monitor orders and ensure everything is shipped properly and on time
- Consistently use processes and procedures to track in-store inventory accurately and ensure inventory locations remain in stock of all SKUs at all times
- Facilitate processing and execution of Artist Monogramming orders
- Oversee returns processing
- Work cross functionally with store and brand marketing teams to execute in store partnerships and coordinate partnership inventory
- Coordinate special projects as needed and go above and beyond to help the team in various tasks
- Do whatever it takes to give our customers the amazing Away experience they have come to expect!
WHO YOU ARE:
- 1-3 years experience
- Smart and organized
- Analytical and critical thinker
- Friendly and patient
- Detailed oriented
- Enjoy working in a fast-paced and energetic environment
- Outstanding written and oral communication skills
- Never satisfied with the status quo, always thinking "how can we do this better?"
- Eager to learn and take on new and varied responsibilities
- Hungry to take on responsibility and a willingness to do whatever it takes to get the job done
BENEFITS
- Competitive salary + equity
- Health, dental, and vision insurance
- 401(k) retirement savings plan
- Fitness reimbursement
- Quarterly company outings
- Annual international team trips
ABOUT AWAY
Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 80 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding from investors including Global Founders Capital, Forerunner Ventures, and Accel Partners.