About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

We’re seeking a collaborative, operationally-minded Implementation Associate to support the stand up and launch of new markets in partnership with Cityblock’s implementation team and commercial health plan partners. In this role, you’ll be a key player in stewarding Cityblock’s implementation methodology, collaborating to build capabilities to achieve scale as we grow to new geographies. The ideal candidate will assist the implementation lead in coordinating  work streams across multiple implementations using strategic frameworks and launch playbooks to guide Cityblock to scale up in a cost-effective and efficient manner. This is a unique opportunity to work alongside deeply impactful clinical partnerships, align external partners with internal teams to expand the Cityblock model  to provide better healthcare outcomes for those who need it most. 

If you like solving hard problems, are super organized, have exposure to health care settings, are excited about joining a company aiming to drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you! 

• Work alongside the implementation lead to stand up and launch Cityblock Neighborhood Hubs (clinics) in new markets, eventually expanding to  multiple markets and strategic partners  
• Under supervision, represent Cityblock to leaders within strategic partners (e.g., health plans, health systems, and community based organizations) who are responsible for implementing capabilities to support a collaboration with Cityblock, while maintaining excellent client satisfaction   
• Identify and raise risks and issues related to new market implementation 
• Contribute to Cityblock’s Implementation Playbook, driving to improve the quality, efficiency and effectiveness for the planning of subsequent implementations across key work streams, resource needs, staffing and delivery timelines 
• Develop an understanding of local Medicaid and federal Medicare Advantage program components with respect to how value-based providers drive performance for Medicaid and Medicare Advantage health plans   
• Support regional operating teams to ensuring seamless knowledge transfer, collaboration, and communication among different stakeholders 
• Motivate the teams to deliver exceptional work via the development of a team-based collaborative environment, embodying Cityblock’s culture and values 
• Support the implementation lead in project plans, documentation, administrative support, and organization of internal and external stakeholders
• You can expect approximately 25% travel in this role (post COVID)

Requirements for the Role:

• 1-2 years of healthcare consulting or similar management experience, with implementation and/or program work stream experience
• A reputation for delivering excellent client service and managing ’ expectations 
• Demonstrated an ability to engage, inspire, and build credibility and trust with your teammates and executive clients 
• Exceptional oral and written communication skills 
• Bachelor’s degree required

How We Define Success:

• On-time launch of all assigned market implementations 
• Proactive and effective management of risks to successful launch throughout market implementations
• Excellent cross-functional partnership to achieve implementation goals across various teams and disciplines
• Creation of strong, lasting tools and frameworks to build upon and improve core implementation processes

Nice to Have, But Not Required:

• 3+ years of healthcare consulting or similar management experience, with significant implementation and/or large program manager level responsibilities 
• Similar implementation leadership experience within an innovative care delivery organization and/or high growth medical group or health system 
• General operations experience within health plans, particularly health plans with Medicaid / Duals business lines and advanced value-based care contracting relationships  
• General operations experience within health systems or clinics, particularly in operating outpatient clinics or serving in a population health management role 
• General operations experience with EHRs/EMRs, population health management vendors, and other widely-adopted platforms within the healthcare industry

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.