Associate IT Manager at Electric

| Greater NYC Area
Sorry, this job was removed at 6:21 a.m. (EST) on Saturday, December 19, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Electric is a Series B startup backed by Bessemer Venture Partners, GGV Capital, Primary Venture Partners, 01 Advisors and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a  fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

Overview 

As an Associate IT Manager at Electric, you will be providing world-class technical support to our internal staff who are based in NY, across the country and internationally. The role requires an IT professional who is well-versed in virtually all aspects of IT support. This would include hardware and software support of Mac and Windows-based workstations to virtually all commonly-used SaaS services, network administration as well staying focused on meeting our SOC 2 Type II requirements for our company and customer data on a daily basis.
This is a phenomenal opportunity to take on business-critical responsibilities in a fast-paced environment with a quickly expanding NYC startup!

What you’ll do 

  • Provide wide-ranging hardware and software technical support to our internal staff. This would include remote assistance as well as occasional hands-on service.

  • Proactively maintain and administer commonly-used SaaS applications.

  • Diagnose and troubleshoot network-related issues, perform preventive maintenance and upgrades.

  • Implement data security practices in alignment with SOC 2 Type II requirements.

  • Work closely with HR and all stakeholders to facilitate the on-boarding and offboarding of staff.

  • Able to work independently and a self-starter as well as in a collaborative team.

  • Provision computers and equipment which may include configuration and shipment.

Who you are

  • Able to work across teams, providing top-notch ‘customer service’ to our internal staff.
  • Comfortable working in a fast-paced environment, providing wide-ranging technical assistance and triaging issues.

  • We are primarily a Mac-based environment. Minimum 3 years of professional Mac OS-related troubleshooting/support experience.

  • Minimum 3 years of professional Windows 10 OS-related troubleshooting/support experience as well.

  • In-depth practical knowledge, troubleshooting and administration of all commonly used SaaS applications. These would include items such as 1Password, G Suite, Jamf, Kaseya, Slack, Zoom, etc.

  • Working experience with MDM solutions such Jamf and Kaseya.

  • Network administration and troubleshooting background. Meraki and Ubiquiti experience a plus.

  • Superior attention to detail as well as excellent organizational and leadership abilities.

  • 4-year degree from an accredited college or relevant technical experience.

  • Exceptional written and verbal communication skills.

  • At least 3 years of technical customer support experience.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Electric's full profileFind similar jobs