Electric is a Series B startup backed by Bessemer Venture Partners, GGV Capital, Primary Venture Partners, 01 Advisors and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a  fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

Overview 

As an Associate IT Manager at Electric, you will be providing world-class technical support to our internal staff who are based in NY, across the country and internationally. The role requires an IT professional who is well-versed in virtually all aspects of IT support. This would include hardware and software support of Mac and Windows-based workstations to virtually all commonly-used SaaS services, network administration as well staying focused on meeting our SOC 2 Type II requirements for our company and customer data on a daily basis.
This is a phenomenal opportunity to take on business-critical responsibilities in a fast-paced environment with a quickly expanding NYC startup!

What you’ll do 

• Provide wide-ranging hardware and software technical support to our internal staff. This would include remote assistance as well as occasional hands-on service.

• Proactively maintain and administer commonly-used SaaS applications.

• Diagnose and troubleshoot network-related issues, perform preventive maintenance and upgrades.

• Implement data security practices in alignment with SOC 2 Type II requirements.

• Work closely with HR and all stakeholders to facilitate the on-boarding and offboarding of staff.

• Able to work independently and a self-starter as well as in a collaborative team.

• Provision computers and equipment which may include configuration and shipment.

Who you are

• Able to work across teams, providing top-notch ‘customer service’ to our internal staff.

• Comfortable working in a fast-paced environment, providing wide-ranging technical assistance and triaging issues.

• We are primarily a Mac-based environment. Minimum 3 years of professional Mac OS-related troubleshooting/support experience.

• Minimum 3 years of professional Windows 10 OS-related troubleshooting/support experience as well.

• In-depth practical knowledge, troubleshooting and administration of all commonly used SaaS applications. These would include items such as 1Password, G Suite, Jamf, Kaseya, Slack, Zoom, etc.

• Working experience with MDM solutions such Jamf and Kaseya.

• Network administration and troubleshooting background. Meraki and Ubiquiti experience a plus.

• Superior attention to detail as well as excellent organizational and leadership abilities.

• 4-year degree from an accredited college or relevant technical experience.

• Exceptional written and verbal communication skills.

• At least 3 years of technical customer support experience.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.