Associate, Patient Safety at Cityblock Health
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About the Role:
Cityblock's care model is anchored in best-in-class, team-based member care and lasting engagement; building trust with our membership and engaging traditionally complex populations is crucial to unlocking improved member outcomes and reducing unnecessary medical costs. The Patient Safety/Quality improvement team continues to expand to enable a highly reliable system of caring. As a member of the Team, you will be responsible for supporting and organizing all activity related to patient safety events, tools, and workflows. This work is foundational to our business and clinical operations, providing a reliable accounting of attributed members to minimize adverse patient safety events and to take lessons learned from events to build a stronger, safer care system
Requirements for the Role:
- Creating and upholding a patient safety reporting platform
- Aggregating all reported patient safety events and assist with reporting patient safety metrics for internal and external requirements
- Establishing workflows to capture sentinel patient safety events
- Doing a root cause analysis for all patient safety events
- Working in collaboration with multiple markets and departments, including technology, clinical operations, clinical innovation, and quality improvement to create new workflows
- Records newly improved standardized workflows and disseminates across markets and systems.
- Builds and maintains audit systems for high risk events (eg, prescribing high risk medications)
- Serve as a resource to frontline teams for workflow redesign, utilizing QI tools or LEAN approaches. Develops and implements initiatives to create an appropriate patient safety culture using transparency as the foundation of this effort. Support teams through rapid cycle testing.
- Supports and encourages submission of patient safety learning reports from frontline staff.
- Implements patient safety education modules for new employee orientation and continuing education.
- Deeply action oriented: You are excellent at project management, execution, and loop closure
- Structured "systems" thinker. When engaging with any problem, you think not only about the immediate solution but also ways to help Cityblock efficiently solve that problem at scale through systems and repeatable processes
- Facile with data organization, analysis, interpretation, and presentation.
- High-energy, positive team player. You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts
- You are passionate about Cityblock's mission, just like the rest of us, and are excited to be an integral member of the team
How We Define Success:
- Scalable, effective, and efficient operations that meet our clinical and business outcomes
- On time, high quality delivery of assignments
- Effective management of a portfolio of offerings
- Drive effective growth of the Member Services Operating Model voice throughout and around the company
- Effective engagement of cross-functional leaders in all Program Design and Implementations
Nice to Have, But Not Required:
- Healthcare process experience
- Six Sigma, Lean Certification (Green Belt or Black Belt)
What We'd Like From You:
- A resume and/or LinkedIn profile
- A short cover letter, please!
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.