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Associate Production Support Engineer

| Greater NYC Area

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months – unlike most hard-coded technology builds. The result is an easy to use and streamlined front-end agent and consumer experience that significantly reduces operational costs and eliminates errors, while accelerating sales and business growth.

Some of the world’s largest insurance and financial companies use Unqork to define new business rules and deploy products/applications seamlessly and effortlessly without relying on costly development and maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals and has created an ‘elegant paradigm shift’ in the way insurance and financial companies are able to operate.

The Opportunity:

Unqork Associate Production Support Engineers use their exceptional problem solving and strong interpersonal communication skills to work with customers and to help resolve their complex Unqork problems.

Our engineers combine their Unqork expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

Why Unqork is a fantastic place to work and build your career:

  • Be a part of the company thats reinventing the financial services industry, focused on innovation and speed
  • Enjoy a fun, inspiring culture
  • Learn, contribute, and make an impact on the product

Cool things you’ll do:

  • You'll be working alongside our customers, acting as a first line of defense in helping solve their complex issues - including questions on application architecture, performance, security, and everything in between.
  • You'll be an advocate for customers' needs, working with various internal resources to ensure issues are handled appropriately.
  • You’ll have the opportunity to contribute to the growth of Unqork and the support department, working with a team on internal projects growing new processes, improving existing processes, and driving customer success. 

What we're looking for:

It’s crucial for every candidate that they can check off all of these boxes:

  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Strong attention to detail mindset
  • Self-motivated, independent learner
  • Uncontrollable urge to investigate, research, and solve problems preferably with experience in a quantitative or problem-solving discipline
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Strong teamwork: willingness, ability, and experience getting help from team members when required, and demonstrated good judgment to know when to seek help 

Bonus Points:

  • Previous work experience with JIRA and Zendesk
  • Rudimentary knowledge of database structure
  • Language skills (Spanish is a strong plus)

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

We’re located in Union Square West: great food, a quick block away from the park, and a short walk to the N/Q/R/W, 4/5/6, L, B/D/F/M, and PATH trains.

What are Unqork Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks
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