Solutions Expert, Customer Success
Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, and have featured in Wired Magazine as one of Europe’s hottest startups.
Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, and Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury’s, Spotify, Asos and Microsoft. We’ve been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, and raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us and help us continue to innovate and improve online experiences for all. We want the most ambitious, unique and enthusiastic people to join us and help us in this mission. Come join the #CSquad family!
About the Role:
As a Solutions Expert (Product Onboarding Specialist), you will be part of the Customer Success team, working with customers to realize fast time-to-value from their Contentsquare investment.
The Solutions Expert team is accountable for driving product adoption and building relationships with key end-users to deliver enablement programs tailored to their business needs and defined use cases. In this role, you will serve as a reference for customers around the optimal use, value and adoption of the Contentsquare platform. You will build solid and meaningful relationships with key end-users throughout the enablement period and serve as a bridge between internal teams (including Customer Success Managers, Implementation Managers, Product Managers, Support, Partnerships, and Product.)
If you enjoy shining in data storytelling and you thrive in a startup environment, are proactive, data-driven, and eager to learn then we want to speak to you!
What You'll Do:
- Build and deliver tailored enablement programs to key users, including platform & insights training, certification, via onsite and remote meetings
- Design and lead use case workshops to drive product awareness, adoption and meet customer goals
- Gather and share feedback to internal teams for continuous improvement of our programs & product
- Foster collaboration with Product team to support communication in both directions: advocate on behalf of the customer to product teams & coordinate with product teams on projects impacting customers
- Collaborate with customers to produce value cases and tailored use cases
- Partner with Success and Implementation Managers in identifying product integrations based on client key business objectives
- Partner with Success Managers to build concrete ROI cases and account growth opportunities
- Proactively identify customers with low adoption and develop innovative strategies, tools, and methodologies to increase usage and Product stickiness
- Participate in client meetings with Success Managers to understand their digital strategy and key business objectives
- Be the expert for new product features for internal teams and customers
- Contribute to knowledge library and enablement resources (eLearning, use case library, certification, documentation, etc.)
What You'll Need:
- A Bachelor’s Degree in Business, Marketing, Data Analysis, Computer Science, Statistics, or another related UX field
- 1-4 years experience in a onboarding/enablement/training/analytical role in Technology/Consulting, ideally at a SaaS/Digital company
- 1+ years of experience in a client-facing role (consulting, onboarding, success management, project management)
- An extensive knowledge of how web browsers work and the ability to find the information you need to go further
- Ability to effectively analyze and translate data into actionable IT & business plans
- A passion for user centric design, customer experience, and a learn & teach mindset
- Strong written & verbal communication skills, client-facing experience, and a customer-first attitude
- Strong project management and organizational skills, with a highly structured work approach and the ability to manage multiple activities in parallel
- Ability to adapt quickly to changing priorities and remain flexible to work in an ambiguous environment
Ways to Stand Out from the Crowd:
- You have previous experiences in web development projects (in a development team or a project/product team in collaboration with a development team)
- Strong knowledge and experience with CRO and A/B Testing
- Knowledge or experience with UI/UX or Cognitive Science
- Previous experience / understanding of SaaS organizations & Customer Success
- Fluency in a second language (French or Spanish preferred)
Location: This position can be remote from anywhere in the US, Central/West Coast preferred
#BI-Remote #LI-Remote
Why Should You Apply to Contentsquare?
Our mission is focused on empowering everyone to create better experiences for all in the digital world.
We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.
You get to collaborate with and learn from smart and creative people around the globe.
We are in this together #TeamSpirit.
To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing allowance
- Home Office Allowance
- We offer many benefits in various countries -- ask your recruiter for more information!
- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours
#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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