Eden Health
Eden Health provides convenient, tech-enabled primary and mental health care.
New York, NY

Athena EMR Specialist at Eden Health

| Greater NYC Area
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About Eden Health
Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.

What you will be doing
As the Athena EMR Specialist, you will be working amongst a fast-growing and passionate Technical Operations team that partners closely with almost every team in the organization to help deliver high quality care to our patients. You should have deep experience working with EMRs, particularly athenanet and comfort partnering with vendors. This includes ad hoc support sessions with Athena, our vendor and developing best practices for how we handle global configurations and change management. You will work closely with our clinical, navigation, revenue cycle, product and engineering teams to ensure athenanet is appropriately configured and supported in order for Eden to achieve its clinical outcomes goals. And you will collaborate with clinical leadership to establish documentation processes that promote EMR data integrity and efficiencies. This position reports directly to the Director of Technical Operations.

This role is remote-first and can be located anywhere in the U.S.

What success looks like

  • Serve as primary contact for all employee issues and questions concerning athenanet. 
  • Develop and advise best practices regarding workflow and system use and identify and troubleshoot software inconsistencies, user reported errors, and problems.
  • Partner with stakeholders and Athena to optimize the EMR system in order to provide excellent user experience and clinical/billing performance.
  • Develop creative ways to respond to identified issues, increase user satisfaction, improve data integrity, and streamline common workflows.
  • Collaborate with Athena (our vendor) to allow for timely system updates and to surface issues.
  • Review quarterly releases and work with internal teams to ensure their workflows are updated (or confirm no impact to existing workflows/configurations).
  • Assist with clinical, product, engineering and other users of athenanet to troubleshoot and resolve system- related issues.
  • Work closely with clinical, product, engineering and operation leads to identify and execute on areas of opportunity for athenanet development/builds to drive strategic initiatives involving athenanet.
  • Have a mindset for building platform processes that allow for sustainable growth.
  • Create role based access groups to ensure all users have access to perform their responsibilities while maintaining the HIPAA minimum necessary requirements.

What you will bring

  • You have at least three years of experience as an EMR administrator - strong considerations for those with direct athenanet experience.
  • You have experience working in a medical or behavioral health care setting.
  • You have at least two years of experience working with clinical data and are familiar with clinical program processes and the data produced by them.
  • You have a strong analytical and technical background and have knowledge of healthcare interoperability standards.
  • You have experience in project management (preferred, not required).

Why Eden Health?

  • Remote first company and culture 
  • Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Dedicated Culture Committee led by CEO
  • Learning and development budgets to help you grow and bond with your team 
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: [email protected]edenhealth.com.

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Where we are

101 Greenwich Street, New York, NY 10006

Technology we use

  • Engineering
    • TypescriptLanguages
    • ReactLibraries
    • ClojureFrameworks
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What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission and equity compensation packages
-Great benefits including medical, dental and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy
-Monday and Friday lunch stipends

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Council that is focused on strategically thinking through and implementing events, specifically for a remote workforce.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We conduct annual Anti-Harassment and Unconscious Bias Training company-wide.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
We use Guideline to administer our 401K
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
We offer a $300 stipend to support employees working from home.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Time allotted for learning
Customized development tracks

An Insider's view of Eden Health

What's something quirky about your company?

We have a quirky way of taking company-wide meetings to another level. We've gone so far as to recreate an entire episode of Hot Ones with our CEO in the hot seat. We love celebrating big wins with over-sized champagne bottles paired with local pizza - it's an extraordinary pairing!

Chris

Director of Business Development

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How does the company support your career growth?

Eden Health has been a great place to grow. I've had lots of opportunity to work in a diverse set of roles and my colleagues have always been there to support me. Our culture of kindness, candidness and transparency has created a place where I get to see my colleagues grow with me as we take on new challenges and build the future of the company.

Sal

Senior Full-Stack Software Engineer

What is your vision for the company?

We want everyone to have a multidisciplinary care team that is accessible in ways that make the most sense for their life. We are modernizing the delivery of medicine, mental health, and navigation services by providing sophisticated technology to give providers and patients superpowers so that the road to health and wellbeing is a smooth one.

Scott

Co-founder and Chief Product Officer

What are some social events your company does?

We have a Culture Council consisting of volunteers across different departments in our organization. Each month, two volunteers from the Culture Council manage end-end execution of that month's event.

Megan

Manager, Talent

Jobs at Eden Health
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Senior Product Manager - Care Delivery (Remote)

Eden Health
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16 hours ago
+49
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

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We are looking for a driven Business Development Representative to play a major part in Eden Health's growth. As a Business Development Representative, you will be responsible for generating qualified sales opportunities, collaborating strategically with experienced Account Executives and working with the Marketing team to research and target accounts to impact our growth as a business. Our Business Development Representative will work in a supportive, entrepreneurial environment to build something meaningful. You will have all the sales tools you need to be successful, ongoing training and development and the opportunity for advancement. This role reports to the Manager of Business Development and sit within the marketing function.

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As Head of Clinical Development for Behavioral Health, you will lead a team of mental health clinicians and will develop protocols, policies, training and education for the clinicians on your team and those collaborating with your team. You will work closely with clinicians who deliver therapy, psychiatric consultations and other behavioral health services, as well as primary care clinicians, healthcare navigators, and healthcare operations. Your job will be to ensure the best possible care for our patients, through direct supervision of mental health clinicians and through the design of clinicians’ workflows and continuing education pathways. 

Product Manager II - Care Delivery (Remote)

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As a Product Manager II for Care Delivery, you will help Eden Health build out a suite of tech-enabled products that work seamlessly together to create a world-class healthcare experience. To do this well, you will need to be experienced building modern, useful, and engaging experiences for our patients and providers. You will also need to create systems and structures to synthesize multi-faceted data points into KPIs to make data-driven decisions.

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About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

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As an Associate Account Manager you will partner with a Senior Account Manager to enable employers to bring unparalleled access to health care services using Eden’s offerings. You will bring a deep understanding of the healthcare industry, an analytical approach to problem solving, and client management and organizational skills to help transform how primary care is delivered in the U.S. This role is remote.

Workplace Pop Up Clinician

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As a Workplace Pop-up Clinician, you will be a member of Eden Health’s dedicated pop-up clinical team. The pop-up experience allows employers to turn a conference room into a medical office for the day. This is one of the ways that Eden Health brings primary care, preventive care, and testing services to employees at their workplace. Pop-up clinics create convenient access highly valued by the patients. For many patients, a pop-up clinic can be their first touch point with a medical professional in many years. As a Workplace Pop-up Clinician, you will represent Eden Health to our clients and their employees while delivering high-quality care at the workplace. This is a full time role and at times requires travel.

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About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Creative Director

Eden Health
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2 days ago
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About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

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Eden Health is looking for a high-energy and innately driven sales engineer to be an integral part of a quickly growing sales team. You will partner with Eden Health’s sales Account Executive team as a technical resource while engaging with prospective clients to scope new business opportunities. In this role you will be working closely with sales, product, customer success and operations. You will be responsible for understanding customers technical and clinical operational needs and translating how our platform is a fit. You will support the sales team in RFP and technical questions about our platform. We want people who will demonstrate an ability to present our platform in finalist presentations. This role reports to the Sales Operations Manager.

Medical Billing Specialist

Eden Health
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As a Medical Billing Specialist at Eden Health, you will be working in a lean but fast-growing Billing team that is responsible for the Company’s medical claim submission, invoicing, reporting, and compliance. This role will require you to be a knowledgeable and resourceful member of the Billing team who supports the day-to-day and working cross-functionally with the Clinical team to support billing issues as necessary. This role reports to the Billing and Inventory Manager. This is a remote-first role and has the flexibility to be located anywhere in the U.S. 

Marketing Analyst

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About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Senior Program Manager - Operations

Eden Health
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+49
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

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Eden Health
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5 days ago
+49
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Sr. Manager of Clinical Operations, Behavioral Health

Eden Health
Remote
6 days ago
+49
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Lead/Senior Product Designer (Remote)

Eden Health
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+49
As a Senior Product Designer, you will be deeply involved in developing new products and features for patients that provide seamless and dedicated access to our care team. You will achieve this by collaborating with our amazing Clinical team to research, test and evolve clinical processes alongside the technology. We are looking for demonstrated mastery of an effective and collaborative problem solving framework with refined design output. As an early member of the Product Design team, you will also work with your fellow product designers to shape the foundations of our team structure and processes and serve as advocates for our discipline to the wider organization.

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1 week ago
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As a Virtual Navigator, you will be responsible for handling incoming scheduling and access requests through our patient facing app. You will drive a high-touch patient experience by navigating them through the complexities of healthcare. You will be answering questions about appointments, scheduling, medical records, benefits and insurance plans, and billing and costs concerns. You will be interacting with our patients via our Eden Health app, by phone, and by email. You will be working closely with medical providers, behavioral health clinicians, and Healthcare Navigators and report in to the Clinical Operations Manager. This is a full time, fully remote position.

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Lead the day-to-day operations and strategy of the in-person medical delivery team, including managing a growing team of clinicians to support rapidly expanding business needs. Establish and standardize the clinical onboarding process for new markets and clinic openings. Partner with Clinical Operations to create, implement, and iterate on workflows to meet company-wide performance targets. Oversee the design and analysis of process and quality metrics to inform appropriate staffing and workflow adjustments needed to meet clinical goals and standards.

Senior Platform Software Engineer (Remote)

Eden Health
Greater NYC Area
1 week ago
+49
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Platform Software Engineer (Remote)

Eden Health
Greater NYC Area
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Pop-up Associate

Eden Health
Greater NYC Area
1 week ago
As the Pop-up Associate you will develop and execute Eden Health Pop-Up clinics at multiple locations across New York City and other states as required. In this role, you will be coordinating all activities prior to the onsite clinic, including staffing and equipment resources. You will be traveling to and from worksite clinics and attending the event. This role is critical to ensuring effective delivery of services and optimal patient experience at employer locations. This role reports to the GM of Pop Ups.  You will work with the clinical, engineering, and operations teams to improve our day to day clinic functions and provide excellent patient experiences. Excellent candidates will have a passion for customer service, be enthusiastic about improving the healthcare experience, and be eager and ready to work alongside our medical providers. 

Senior Backend Software Engineer (Remote)

Eden Health
Greater NYC Area
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Product Engineering Manager, Care Delivery (Remote)

Eden Health
Greater NYC Area
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Learning and Development Lead

Eden Health
Greater NYC Area
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Senior Director, Product Marketing

Eden Health
Greater NYC Area
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Senior Business Intelligence Analyst

Eden Health
Remote
1 week ago
As a Senior Business Intelligence (BI) Analyst you will dive head-first into our data ecosystem to help solve problems across the business. You will employ outstanding analytic and communication skills, along with the ability to collaborate cross functionally with stakeholders including; Product, Clinical, Operations, and Marketing. You will also work closely with Data Engineers to ensure an adequate technical foundation exists to perform analysis on. You will deliver excellence by prioritizing your work in our mission driven start-up to execute valuable, actionable data insights in a high quality and timely fashion.

Operations Associate, Behavioral Health

Eden Health
Remote
1 week ago
As a member of the Behavioral Health team, you’ll join a collaboration of therapists, clinicians, navigators, operators and analysts. You will be responsible for executing daily operations required to ensure a consistent best-in-class experience for our patients; you will also support special projects for service innovation so your responsibilities will evolve as we innovate our services. You’ll be expected to complete tasks efficiently and effectively, and communicate with patients, clinicians, and other Eden Health staff. Your success will be measured by your ability to create reliable and repeatable workflows that meet our time commitments to our customers. You will also be looked upon to provide insights on the themes and trends of Behavioral Health service delivery so that we can fix issues before they happen or get worse.  This is an excellent opportunity for an ambitious person who wants to create healthcare the way it should be and to learn about technology-enabled and user-centric healthcare. This is a full time, fully remote position that will report to a senior operations leader within Behavioral Health, currently the General Manager of Behavioral Health. 

Backend Software Engineer (Remote)

Eden Health
Greater NYC Area
1 week ago
We are looking for curious, pragmatic and capable engineers who want to see the outcome of their work help people. You will join a small team of full stack engineers that is laying the foundation of Eden Health’s future. Our engineers work closely with product, design, and clinical teams to define problems and build effective solutions.  You will join in on ownership of the engineering discipline: working to build not only our products, but our culture and processes. You will not be hesitant to jump in and fix things because you take responsibility for sustainable engineering. Technical problem solving appeals to you, but you will also create space for your colleagues to demonstrate the same. We all learn and grow to achieve goals that can never fit in a job description.

Program Manager - Operations

Eden Health
Remote
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Business Intelligence Analyst

Eden Health
Greater NYC Area
1 week ago
You will develop a deep knowledge of our internal data systems and an understanding of how to use them to operate the business efficiently. You will identify opportunities to improve care to patients, analyze usage patterns on our web products, measure effectiveness of new initiatives, and expose company-wide insights to our leadership team. Your work products will be dashboards, visualizations, and recommendations derived from analyses. You will contribute to our underlying data infrastructure, and write SQL to support more complex analyses or new measurements as needed. You will work alongside other Analysts and Data Scientists, and report to the VP of Data & Analytics. 

Healthcare Navigator, Behavioral Health

Eden Health
Remote
1 week ago
As a Healthcare Navigator, you will have front-line access to ensuring a best-in-class concierge experience for our patients. You will be responsible for handling patient requests through our patient facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by navigating them through the complexities of healthcare and exceeding expectations by going above and beyond during every patient interaction. You will be researching and connecting them with high-quality, in-network specialists, coordinating their appointments, requesting and releasing medical records, answering questions about their benefits and insurance plans, and resolving billing issues. As a Healthcare Navigator, you will be working closely with our medical providers and Virtual Navigators and report into the Manager, Member Experience.

Healthcare Navigator, Claims & Billing

Eden Health
Remote
1 week ago
About Eden Health Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering

Mobile Software Engineer (Remote)

Eden Health
Greater NYC Area
1 week ago
We are looking for curious, pragmatic and capable engineers who want to see the outcome of their work help people. You will join a small team of full stack engineers that is laying the foundation of Eden Health’s future. Our engineers work closely with our product, design and clinical teams to identify problems and build effective solutions.  You will join in on ownership of the engineering discipline: working to build not only our products, but our culture and processes. You will not be hesitant to jump in and fix things because you take responsibility for sustainable engineering. Technical problem solving appeals to you, but you will also create space for your colleagues to demonstrate the same. We all learn and grow to achieve goals that can never fit in a job description.