Sr. Manager of Clinical Operations, Behavioral Health

| Remote
Sorry, this job was removed at 7:16 a.m. (EST) on Tuesday, January 25, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.


What you will be doing

As an Operations Manager on the Behavioral Health team, you will be on the front lines of delivering best-in-class patient care by building and managing high performing, highly efficient operations. In a high-growth startup with strong demand for scale-up of behavioral health services, you will help ensure consistent quality and compliance while enabling expansion of services across the country.


You will work closely with behavioral health clinical staff and operations staff to set standards, monitor, and deliver high quality daily services. You will also look at a broader view of the future, designing opportunities to improve efficiency and effectiveness, whether these are policies, procedures, tools, or documentation. You will help design and take responsibility for hitting goals on utilization of clinical services, capacity of clinical staff to serve, and performance quality. In a company that is redefining patient experience using a technology-forward approach to healthcare, you will continuously improve our approach, workflows, and tools, and immediately address any issues that arise. Your success will center around the careful balance and constant optimization of scalability, timeliness and quality of our day-to-day operations.


This is a full-time, fully remote position that can be located anywhere in the US. This role will report to the General Manager of Behavioral Health. This is an excellent opportunity for a data-focused critical thinker with experience managing care delivery services, who is excited to create healthcare services that delight patients and customers. 


What success looks like

  • Provide leadership expertise to ensure all patients receive high quality, efficient care.
  • Optimize capacity and utilization of clinical staff in delivery of behavioral health services, including staffing, scheduling, and workflow implementation
  • Build models and tools to ensure we staff to meet patient needs
  • Serve as the point person to plan for scale-up for new customers or geographic regions based on the right balance of actual and forecasted demand
  • Refine daily utilization metrics, work with data and engineering teams to instrument measures, and continuously monitor and optimize our operations
  • Partner with the General Manager to design, trial, and scale novel behavioral health services
  • Identify open needs in products, processes or staffing and collaborate cross-functionally to prioritize and deliver both quick and longer term wins, then communicate and train on these updates
  • Work closely with all behavioral health team members, as well as across teams with primary care clinicians, healthcare navigators, and operations and technology staff
  • Support the operations associate in identifying opportunities for process or tool improvement, and helping with daily tasks if necessary
  • Update policies and workflows to improve care or ensure compliance, beginning by identifying open needs and ending with clear documentation, training, and monitoring
  • Collaborate with clinical managers to design metrics and systems for performance management, creating an approach and culture of continuous learning and improvement
  • Quickly address issues raised by providers, patients or buyers to ensure effective and efficient care delivery that continuously meets or exceeds standards
  • Take responsibility for behavioral health service SLAs and quality targets
  • Serve as the point person for operations needs or questions related to behavioral health

What you will bring

  • 5+ years experience managing fast-growing healthcare delivery services, including forecasting capacity, predicting changes in staffing needs, designing flexible staffing models, and monitoring service quality 
  • Proven aptitude for improving processes and tools to improve scalability, efficiency and quality
  • Deep comfort with numerical analysis, with willingness to manually dig into trend analysis as well as help data analysts design more automated tools
  • Adept at turning data analysis into effective action plans, and creative approach to identifying the metrics that truly get to the root of the value your team provides
  • Energized by delivering concrete, measurable improvements, by enabling team members to collaborate cross-functionally, and by delighting customers and patients
  • Desire to be a leader in a fast-moving startup and rapidly scale services, coupled with a comfort pioneering a trail into the unknown where it’s hard to predict demand
  • Obsession with watching the numbers to be the first person to catch issues or downward trends and solve them before they are noticed by patients, customers, and providers
  • Excellent verbal and written communication skills with a passion for clear documentation and consistent cross-team communication, including experience communicating insights through data with senior-level executives
  • Comfort working continuously through technology, such as video conferencing, shared spreadsheets and documents, wikis, and tools for analytics, financial and business intelligence.
  • Strong attention to detail in a fast-paced company that relies on timely delivery
  • Adaptability to creating and learning new workflows, tools, and team structures
  • Comfort working independently and being part of a remote, distributed team
  • Personal passion to care for patients and approach your work and collaboration with humor, joy, and emotional intelligence.

Why Eden Health?

  • Remote first company and culture 
  • Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Dedicated Culture Committee led by CEO
  • Learning and development budgets to help you grow and bond with your team 
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • PythonLanguages
    • TypeScriptLanguages
    • React Native (iOS & Android)Languages
    • ClojureLanguages
    • ReactLibraries
    • ClojureFrameworks
    • PostgreSQLDatabases

Location

One Liberty Plaza, New York, NY 10006

An Insider's view of Eden Health

How would you describe the company’s work-life balance?

Eden Health allows me to work as much as I want while I take care of the many aspects of my personal life, which includes my health, family, and leisure. The providers work different types of shifts, which enables me to take care of my children before or after work. I can be a provider and a mom at the same time, which is awesome!

Michelle

Virtual GCN, FNP

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How has your career grown since starting at the company?

I started at Eden Health as an Administrative Assistant. I started spending more time in our clinics and found a passion for working directly with our patients and supporting our providers, which led to my next role as a Clinical Associate. From there, I became a manager of our Navigation team and am now a Service and Quality Operations Manager.

Alexa

Operations Manager, Service and Quality

What are some social events your company does?

At Eden, we host company-wide happy hours, lunch & learns, and group coffee chats to keep us all connected in a remote environment.

Jasmine

People Operations Coordinator

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission, and equity compensation packages
-Great benefits including medical, dental, and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
We use Guideline to administer our 401K
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

More Jobs at Eden Health

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Eden HealthFind similar jobs like this