Bilingual Oncology QA Nurse

| Greater NYC Area | Remote | Hybrid
Employer Provided Salary: $95,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 7:25 p.m. (EST) on Monday, April 17, 2023
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Thyme Care is a value-based oncology management platform that provides personalized, clinically coordinated care to individuals with cancer. Thyme Care pairs human guidance with software and analytics to engage members with a cancer diagnosis , quickly connect them to the right care, and provide ongoing support through targeted, evidence-based interventions. The company’s unique approach establishes deep provider relationships and integrates with a health plan’s existing infrastructure, coordinating value-driven care that leads to better outcomes, lower costs and an improved member experience. Backed with venture funding from Andreessen Horowitz (a16z), Alley Corp, Frist Cressey Ventures, Casdin Capital and Bessemer, Thyme Care partners with health insurance plans and providers to extend the reach of high-quality cancer care through flexible value-based payment arrangements, including risk-based programs.

 YOUR ROLE 

As our first Bilingual Oncology QA Nurse you will be primarily responsible for supporting and enabling our Care Team nurses through training and quality audits. Our Care Team oncology nurses are on the frontlines serving individuals diagnosed with cancer as their advocate, navigator, and coordinator through the continuum of care. They are conducting telephonic clinical assessments, helping members to manage symptoms, and supporting members from diagnosis through their treatment journeys and transitions of care.

This role reports into our Director of Member Experience and will play a fundamental role in developing and maintaining the standards of quality that Thyme Care strives to meet. Additionally, you will help improve Thyme Care’s service offerings by partnering closely with our clinical leadership and cross-functional teams to uphold and improve our standards (Product Operations, non-clinical QTE). This role will be responsible for conducting routine audits of our nurse team’s interactions with members, coaching and developing our team of nurses to provide the highest quality care, as well as assisting with conducting clinical trainings, as-needed. In order to hit the ground running, we expect this person to have a proven track record in assuring high quality care, coaching nurses, and helping to build and lead clinical trainings. The population we serve is diverse, and we will need you to be confident working and speaking in English and Spanish fluently. This role can be remote or hybrid based in our Nashville office. This is a full time, non-exempt role.

Within your first three months, you will:

  • Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations
  • Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them
  • Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other.
  • Develop and lead oncology, care management, and triage clinical protocols and trainings for our new hire onboarding program and for ongoing nurse education.
  • Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate.
  • Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery.
  • Identify and surface quality trends and training needs to inform coaching areas and better enablement materials for the Care Team.
  • Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed.
  • Constantly be on the lookout to improve effectiveness and quality of our work with our members.

WHAT LEADS TO SUCCESS

  • People-first. Thyme Care’s mission and members matter to you, deeply.
  • A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed.
  • Experience. You have at least 5 years of nursing experience with 3 years of oncology nursing and/or case management. Additionally, you have experience with clinical education and regulatory/quality audits.
  • An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve the standard of care, to beat their best and never lose sight of the goal.
  • Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
  • Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively.
  • Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
  • A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.


OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $45.67/hour. 

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.


#LI-Remote


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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages

An Insider's view of Thyme Care

What projects are you most excited about?

Health tech has traditionally tried to solve patient issues from a one dimensional approach, either through technology only or people only. At Thyme Care, our approach is to leverage both technology and people to be effective and scalable.

Alphan

Head of Data Science

What is your vision for the company?

We created Thyme Care to be that insider and patient companion from the start, and a knowledgeable support system throughout the entire cancer journey, for everyone.

Robin

CEO

What makes someone successful on your team?

The team at Thyme Care has been inclusive, uplifting and encouraging since my very first day. The team is always checking in, celebrating each others success and comforting each other on challenging days. We care -- about each other, our members, and Thyme Care. I'm so thankful to be surrounded by coworkers and friends so committed to compassion.

Margot

Oncology Nurse Navigator

What are Thyme Care Perks + Benefits

Culture
Remote work program
We recognize the benefits of a hybrid company and culture. It enables us to hire the best talent we can find and offers our team flexibility and unprecedented work-life harmony.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Financial & Retirement
401(K)
Company equity
Thyme Care offers competitive compensation packages, including the opportunity to receive equity in the company.
Child Care & Parental Leave Benefits
Generous parental leave
Thyme Care offers up to 16 weeks of paid leave for either parent.
Vacation & Time Off Benefits
Unlimited vacation policy
Office Perks
Company-sponsored outings
We enjoy plenty of events, team offsites, and happy hours. We believe in building a community, not just a company!
Home-office stipend for remote employees

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