Business Operations Manager at Spring Health

| Greater NYC Area | Remote
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Our mission: to eliminate every barrier to mental health. 

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.

From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

What you’ll be doing:

  • Responsible for the workflow mapping, implementation, and ongoing management of strategic service offerings with a member-first approach.
  • Partner with customers to roll out new service offerings in order to support their population in new ways 
  • Analyze and identify opportunities to improve existing program workflows
  • Project manage cross-functional initiatives with Business Development, Care Operations, Health Plan Operations, Partnership Success, Product, Data Science, and Medical Affairs to improve the end-to-end health of programs
  • Bring transparency to and and drive success of metrics for new product offerings via third-party partnerships; manage ongoing relationships with third party partners

What we expect from you:

  • You have experience in operations, healthcare and strategy with a proven ability to think holistically while being deeply analytical and detail-oriented
  • You have 3+ years of cross-functional leadership experience in a high-growth startup and/or healthcare systems
  • You have direct healthcare experience
  • You embody a member > team > individual perspective
  • You are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
  • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
  • Exceptional at communication: written, verbal and listening skills
  • You obsess about achieving your goals and are relentless in pursuing them
  • You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others

Why you'll like working at Spring Health:

  • High caliber team: make an impact on something that truly helps people alongside an incredible team
  • Big mission: we're revolutionizing the mental health industry
  • The challenge: make a big impact by joining a fast-growing team in its early stages
  • Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health
  • Great people: make an impact on something that truly helps people alongside an incredible team
  • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • HubspotEmail
    • HubspotLead Gen

Location

251 Park Ave South, New York, NY 10010

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Office Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

What are Spring Health Perks + Benefits

Culture
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500. SeePlan Detail table for more information.
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
For child bearing parents we cover 12 weeks of paternity leave. For non-child bearing parents we cover 6 weeks of paternity leave. Depending on the state a portion is paid and the remainder is topped.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit
Happy Hours
Professional Development Benefits
Cross functional training encouraged
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