Company Overview
At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.
MSK requires all new hires, volunteers, and vendors who come onsite to provide proof of COVID-19 vaccination. This is based on the COVID-19 vaccines' high level of protection and our shared responsibility in protecting our patients.
Job Description
We are:
Seeking an Application Specialist to join our Enterprise Imaging team. Our Vendor Neutral Archive (VNA) system will is the central repository for medical images that is viewable from MSK's Electronic Health Record and other clinical systems. In this role, you will use your expert application knowledge to provide systems management, analysis, configuration, development, testing, implementation, production support, training users, development of training materials and maintenance of our Vendor Neutral Archive (VNA) system.
You will:

• Manage and maintain system functionality in a 24X7 environment and serve as a primary contact for Help Desk support
• Provide training for departments, users, and strategic partners
• Develop training materials, reference material, and training videos
• Monitor the system daily to ensure data integrity, consistency, and accuracy
• Diagnose, research and resolve daily VNA Systems reported issues
• Participate in training and share expertise regarding the VNA application with end users, project team, and other interested stakeholders
• Work collaboratively with project team, Information Technology teams, Data Center, vendors, clinicians and other end users in planning, developing, configuring, testing, implementing and supporting new VNA system functionality
• Interpret and evaluate user needs, gather and analyze relevant data and develop these into appropriately detailed system workflows, training content or new application requirements
• Identify, understand and communicate configuration options within core system processes to end users to fulfill business process requirements
• Troubleshoot, analyze and implement effective solutions to system related problems to minimize operational impacts and improve processing
• Prepare test plans, coordinate and conduct detailed comprehensive functional, interface, regression, integration, and post-implementation testing of new system releases to ensure readiness for enterprise deployment
• Use Service Now ticket tracking system for daily monitoring, troubleshooting and maintenance of the VNA system
• Use Rally to track time spent on tasks, tickets, duties performed throughout the day
• Be required to provide off-hours, weekend and holiday support on a rotating basis

You are:

• A strong communicator and possess troubleshooting skills to handle off hours support calls
• Capable of building strong customer relationships and delivering customer-centric solutions
• Able to work effectively in an environment notable for complex, sometimes contradictory information
• Adept at planning and prioritizing work to meet commitments aligned with organizational goals
• Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
• Adept at learning quickly, applying insights from past efforts to new situations
• Experienced in clinical systems implementations and support including system configuration, maintenance and software upgrades.
• An individual with strong analytical aptitude and a desire to continually learn and innovate.

You Have:

• 3-5 years of experience supporting an enterprise imaging system (e.g. VNA, PACS)
• Experience working with HL7, DICOM, XCA. XDS, or XDS-I
• Experience in a complex, multi-departmental healthcare environment
• Excellent analytical, decision-making, interpersonal, verbal and written communication skills
• Comfortable with multitasking on complex projects

Benefits
Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility
We believe in communication, openness, and thinking beyond your 8-hour day @ MSK. It's important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
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Closing
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.