Care Coordinator

| Greater NYC Area
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About Pager

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Care Coordinator Opportunity

This is not your typical healthcare support role, it’s much more! Work at Pager office headquarters in the heart of SoHo in NYC, providing concierge patient support.

Care Coordinators are key players in daily operations at Pager. Their focus is to navigate patients through the complex healthcare ecosystem in a professional and warm manner. The ideal candidate for this role enjoys partnering with nurses and providers to offer creative solutions to health care needs in an always moving and fast-paced virtual patient setting. A key aspect of this role will be written communication through live chat with an empathetic human touch.

We are seeking an experienced service-minded professional who is detail-oriented and an organized self-starter with outstanding interpersonal skills. Great fit for medical students and assistants!

Command Center responsibilities:

  • Provide concierge care support via live messaging, phone, and email
  • Ensure the highest quality customer service
  • Troubleshoot real time technology needs 
  • Collaborate with clinicians to provide a seamless patient experience
  • Coordinate provider appointments, prescription orders, and procedures
  • Pilot new initiatives and projects

Qualifications

  • 2+ years of experience working in inpatient or outpatient settings
  • 2+ years of experience in customer or patient facing service role
  • Strong writing skills
  • Tech-savvy
  • Knowledge of medical terminology and processes
  • Knowledge of outpatient ecosystem
  • Medical Assistant Certification is a plus

Candidate Profile

  • Enjoy helping others
  • Zest for problem solving, seeking answers, and trying new things
  • Kind, empathetic, and possesses a strong social perceptiveness
  • Positive team player!
  • Outstanding multitasking skills
  • Enthusiasm and savviness for new technology
  • Flexible and fast learner, comfortable in a changing environment
  • Eager to challenge the status quo of traditional healthcare

Schedule Details

  • Shifts available: Full time position
    • 5 shifts a week
    • Includes every other weekend
  • Command Center service hours are 24/7
  • Shifts available: 
    • 8am-4:30pm
    • 4pm-12:30am
    • 12am-8:30am
  • Eligible for overtime

Perks

  • Participate in a positive, energetic, and creative team environment
  • Work with bright teammates at NYC tech startup
  • Health, vision, and dental coverage
  • Savings plans
  • Commuter benefits
  • A wide variety of healthy (and unhealthy) snacks and drinks
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Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

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