Carrier Experience Associate

| Greater NYC Area
Transfix is changing the way companies view their supply chain. We are an award winning, recognized market and technology leader in the full truckload (FTL) market, which is a $420 billion market each year in the U.S. alone. We eliminate waste and solve inefficiencies through a deep understanding of the dynamics that exist today for the world's leading shippers and the millions of carriers and drivers that move their goods. We identify blind spots where data can fundamentally transform the way shippers and carriers work together, and we reduce the amount of “empty miles” driven by truckers with algorithms that match freight with trucks based on location in realtime. Our solution yields significant savings for shippers and increased pay for truck drivers. Ultimately, our mission is simple: to improve the lives of both shippers and carriers by creating a more efficient, transparent platform by which a product can be moved from anywhere to everywhere at anytime.
The problems we solve everyday are real and require creativity, grit, and determination. The culture we're building is one where we challenge the norms of the industry. The team we have is built on the foundation of personal growth, collaboration and experimentation.
Launched in August 2013, we have raised $78.5M in capital and are backed by top VC firms in NYC and San Francisco including, New Enterprise Associates (NEA), Canvas Ventures, Lerer Hippeau Ventures, Corigin Ventures, Founder Collective and Bowery Capital. We are headquartered in New York City.

What you'll do:

  • Communicate clearly and efficiently with drivers and dispatchers via phone and email
  • Identify and resolve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Onboard carriers to our platform and technology and partner with tech team to investigate and resolve bugs
  • Implement processes and procedures
  • Communicate carrier needs and expectations internally amongst the operations team

About you:

  • You have 1-2 years experience in customer experience
  • You are flexible- we are disrupting an industry so changes to traditional processes should be expected
  • You possess strong interpersonal and time management skills
  • You have strong internal and external communication skills (verbal, written, presentation, and active listening skills)
  • You are available to work night and weekend shifts from home as necessary

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Aurelia.jsFrameworks

Location

Transfix borders the famous Times Square neighboorhood–there is nothing you won't find here!
498 7th Avenue, New York City, NY 10018

Insider's spotlight

What are some social events your company does?

Transfix has a culture committee dedicated towards creating events that cater to our team’s unique interests. From Game Night to Transfixgiving Dinner, our events are a healthy mix of both in-house team bonding to outdoor team building experiences.

Jenni

Office Manager

How do you collaborate with other teams in the company?

Our team's success is heavily dependent on making sure everyone is communicating with each other. This is why we are constantly instant messaging each other and doing a weekly check-in with our managers to resolve any issues that we may have. This is also a good time to get feedback on our performance so we know where we stand at all times.

Ricardo

Associate, Carrier Experience

What are Transfix Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidy

Additional Perks + Benefits

Our Medical, Vision, and Dental plans are 100% paid—we got you covered!

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