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Carrier Experience Associate

| Greater NYC Area
Transfix is a leading online freight marketplace that is on a mission to eliminate waste and inefficiency in the $600 billion trucking industry. Every year, 65 billion empty miles are driven by trucks in the U.S. and companies are spending excess time, resources and money arranging for the transportation of their goods. Transfix is on a path to solve these problems by dynamically matching shipments from Fortune 500 companies with available trucks. By partnering with both sides of the marketplace we are able to lower the cost and increase the reliability for every shipment.
Based in New York City, Transfix is backed by top VC firms in NYC and San Francisco including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The company has raised more than $78.5 million in funding.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.
If you are excited about tackling challenges to improve the lives of truckers and shippers across the country and reinventing an industry from the inside out, send us your resume.

What you'll do:

  • Communicate clearly and efficiently with drivers and dispatchers via phone and email
  • Identify and resolve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Onboard carriers to our platform and technology and partner with tech team to investigate and resolve bugs
  • Implement processes and procedures
  • Communicate carrier needs and expectations internally amongst the operations team

About you:

  • You have 1-2 years experience in customer experience
  • You are flexible- we are disrupting an industry so changes to traditional processes should be expected
  • You possess strong interpersonal and time management skills
  • You have strong internal and external communication skills (verbal, written, presentation, and active listening skills)
  • You are available to work night and weekend shifts from home as necessary

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Aurelia.jsFrameworks

Location

Transfix borders the famous Times Square neighboorhood–there is nothing you won't find here!

An Insider's view of Transfix

What are some social events your company does?

Transfix has a culture committee dedicated towards creating events that cater to our team’s unique interests. From Game Night to Transfixgiving Dinner, our events are a healthy mix of both in-house team bonding to outdoor team building experiences.

Jenni

Office Manager

How do you collaborate with other teams in the company?

Our team's success is heavily dependent on making sure everyone is communicating with each other. This is why we are constantly instant messaging each other and doing a weekly check-in with our managers to resolve any issues that we may have. This is also a good time to get feedback on our performance so we know where we stand at all times.

Ricardo

Associate, Carrier Experience

What are Transfix Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Our Medical, Vision, and Dental plans are 100% paid—we got you covered!

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