About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

• Collaborate closely with Market Operations teams and Scheduling Lead to ensure that the appropriate members are being prioritized for scheduling needs
• Weekly tasks could include: 
• Schedule members for appointments for both outbound and inbound workflows 
• Speak with members over the phone in order to schedule, remind, answer appointment related questions and follow up on appointments
• Set up text, call and email reminders to members to ensure they are aware of everything needed to successfully complete their appointment
• Add, cancel or make changes to appointments in the EHR 
• Perform member intake, including the completion and filing of all necessary records
• Resolve any appointment  conflicts for care team and members 
• Produce and process schedules and reports as they are requested by administrative staff, members or care team members
• Enable care team members to access & troubleshoot tech needs, including Elation, Doxy.me, Epic, Google Hangouts, Medical Records portals and organizations that provided discharge summaries.
• Support scheduling team meetings with documentation and follow-ups on all commitments including mailing and faxing to appointment reminders or follow-ups to members 
• Use our analytical platforms to generate and communicate weekly reporting & planning in order to iterate on scheduling needs and best scheduling practices
• Coordinate member communications including scheduling/reminding and setting up clinical visits with the member using virtual, hub, and face to face visit modalities.

Requirements for the Role:

• Prior customer service experience
• You are a critical thinker integrating overarching business priorities into your approach and detail oriented 
• You work effectively and collaboratively, with a sharp sense of member experience and scheduling priorities
• Excellent written and verbal communication leaders and cross-functional teams

How We Define Success:

• Maintains organized list of members to outreach and schedule appointments for and is able to track where a member is in their scheduling attempts 
• Able to engage and build relationships with members in order to ensure high success rates in scheduling
• Surface gaps in the workflows and solutions to those gaps
• Partners effectively with market operators, hub directors and Scheduling Lead to prioritize organize, build, and ensure adoption of robust scheduling capabilities
• Able to work in a remote environment

Nice to Have, But Not Required:

• Healthcare experience preferred
• Prior scheduling experience preferred
• Call center experience preferred

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.