Company Description:

Quartet is a platform that makes it easier for people to get the best mental health care for them. Our technology and services reach people who need care, connect them to the right care, track the quality of their care, and support their care journeys. Backed by $160.5MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet partners with health insurance plans and health systems in 32 states across the country to help people get the care they need.

About the team and Opportunity:

The Centralized Operations lead will play a key role across the customer success and markets teams by leading a variety of cross team and cross functional work streams and projects as defined by the SVP of Customer Success & Markets and the VP of Customer Success.  Essentially this role is the glue holding any team wide initiatives together, including but not limited to new employee onboarding, ongoing team training, regular team gatherings and leadership offsites, employee engagement initiatives, and more.    

This is a highly collaborative role, with a strong focus on autonomous project management, driving projects and work streams to completion for a large multifunctional team. The Centralized Operations Lead will also liaise internally between Quartet teams to execute on projects/work streams that require cross functional collaboration.

Accountabilities:

• Coordination of regular team meetings, including agenda development, speaker prep, and material development
• Develop and maintain centralized repositories for best practice materials for both markets and customer success teams and drive adoption of best practice materials within each team
• Own oversight of onboarding for new markets and customer success staff and lead ongoing training efforts for markets team partnering with identified experts in each market 
• Coordinate cross functional trainings for both customer success & markets as needed
• Design and lead regular operational improvement campaigns (e.g Q4 AM blitz to improve % active rates, employee engagement initiatives)
• Design and lead process for gathering good news stories and case studies from both the markets and customer success teams, partnering with SVP and VP to determine appropriate use internally and externally
• Project manage special events or initiatives impacting all markets or all customers (e.g. Health systems webinar, annual SF clean-up efforts)
• Partner with VP of CS to curate the content for customer facing collateral to share the great work we’re doing at Quartet

Minimum Qualifications:

• 5+ years of relevant experience in high growth environment
• Demonstrated proficiency working across functions to drive complex projects to completion

Preferred Qualifications:

• Ability to align and influence different teams and levels of leadership
• Enjoys thinking both strategically and tactically; can solve for the big picture while executing against what needs to be done
• Ambitious self-starter and appetite to learn in a collaborative, fast-paced, startup environment

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].

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