Chief of Staff

| Greater NYC Area | Hybrid
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Who We Are:


Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.


Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best customer onboarding program in the country.


Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.


Narmi is experiencing unprecedented growth and we recently announced our $35mm Series B fundraise to drive the next phase of our journey. Scaling the company is by far one of the most enjoyable parts of working at Narmi. However, scaling also comes with inevitable challenges, tough decisions and a requirement for fast paced execution. To that extent, we are looking for a Chief of Staff, who will report to Nikhil Lakhanpal, our Co-Founder. Nikhil is responsible for variety of teams most notably Sales, Marketing, Operations & Strategy, Finance and HR. This individual will partner with Nikhil on strategic priorities across his domain. This individual will be one of the most trusted people at the Company and hold themselves to a very high level of accountability. Integrity, sharpness and the ability to “get it” are critical to be successful in this role. 

Responsibilities

  • Work directly with Narmi Co-Founder, Nikhil Lakhanpal, to manage and drive key operational and strategic initiatives across his domain. No potential project is off the table
  • Be a people leader. Employees should look up to you and trust you with their problems
  • Help prepare for and run key team and corporate-wide meetings including Leadership meetings, Company All Hands, and other ad-hoc strategy discussions
  • Collaborate with department leads to develop, track, and target company-wide success metrics across our leadership reviews
  • Help prepare external presentations (board decks, investor decks, strategic presentations, etc.)

Requirements

  • Passion for building a world-class company that will always be chasing excellence
  • 6+ years experience in a high-growth B2B SaaS company or equivalent analytical and strategic role at top-tier organization. Product or Technical experience is desirable
  • Excellence in Microsoft Excel, Powerpoint, Word and high capacity to learn new technology tools (Slack, Github, Hubspot, etc.)
  • Demonstrated excellent written, presentation and verbal communications skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment, i.e. "the ultimate project manager"

Benefits & Perks

  • An extremely intelligent and capable team that you can learn from and contribute to
  • Competitive salary
  • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, as well as fitness reimbursement
  • Work from anywhere perk, student loan assistance and work from home allowance
  • Regular company-wide social events
  • Full transparency into company metrics, goals and future initiatives

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ElasticsearchLanguages
    • AnsibleLanguages
    • TerraformLanguages
    • ConcourseLanguages
    • CI/CDLanguages
    • AndroidLanguages
    • iOSLanguages
    • Test AutomationLanguages
    • ScrumLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • WebflowDesign
    • FigmaDesign
    • HubSpotCRM
    • MailChimpEmail
    • MailgunEmail
    • SendGridEmail
    • MarketoLead Gen

Location

Located just north of Madison Square Park, we sit at the heart of the New York fintech scene–conveniently located for those coming from most parts of Manhattan, Brooklyn, Queens, and Jersey City.

An Insider's view of Narmi

How does your team reward individual success?

Part of what makes Narmi such a rewarding place to work is that I feel truly feel that I'm able to shape my own path at the company. Success here yields more opportunities for development and more opportunities to positively impact financial institutions across the company.

Elizabeth

Sales

What's the biggest problem your team is solving?

If you are the CEO of a financial institution - your #1 priority is to increase deposits, accounts, and profitability in a digital-first manner.

Our customers have experienced industry-leading success such as 63% improvement in support response time and a 55% increase in new account applications.

We try to let the results speak for themselves.

Nikhil

Co-Founder

What makes someone successful on your team?

An entrepreneurial mindset. At Narmi we get to wear a lot of hats and it’s motivating to have an ever-changing breadth of impact on the company, but it also requires a good entrepreneurial attitude to be successful here. Entrepreneurial means that one is able to pivot when necessary, problem solve and ultimately take radical ownership.

Audrey

Product Marketing

What unique initiatives do you have that encourage innovation?

We are a very democratic company. Our direction is dictated not by an individual, but instead by all of our stakeholders.

As a company, we meet once a quarter to re-prioritize our medium-term product and engineering goals based on the input of the team, customers and everyday users.

Chris

Co-Founder

How does the company support your career growth?

Narmi has an open development process wherein I can be involved in any and every stage of engineering, from initial scope and design to release and client success. It’s a great feeling to receive positive customer feedback on a product that I had a hand in building out both the fundamentals and specific features of.

Alex

Software Engineer

What are Narmi Perks + Benefits

Narmi Benefits Overview

Narmi supports a collaborative environment and values ideas from employees with different experiences and perspectives. We're looking to find people who can add to our culture, not just fit into it.

We offer a full slate of benefits including competitive salaries, generous PTO policy, company equity, medical, dental, vision, FSA, commuter benefits, and a 401(k) plan. We also offer some unique, fun perks, including team outings and discounted gym memberships.

Culture
Volunteer in local community
Partners with nonprofits
Narmi partnered with the Common Cents Lab, a non-profit aiming to increase the financial well-being of low-to-moderate income people living in the U.S. to develop its Automatic Savings product.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Every August, we have a Work from Anywhere month. You'll have the opportunity to explore the world...or just skip the commute. That is entirely up to you! Additionally, some positions are remote first
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide birth parents with up to 15 weeks of fully paid leave and Non-Birth parents receive up to 10 weeks of fully paid leave.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Everyone is currently receiving an additional $500 work from home equipment reimbursement to make their setup more comfortable.
Professional Development Benefits
Job training & conferences
Narmi offers employees professional development opportunities like the ability to attend job related conferences and seminars, whether in sales, customer success, or engineering and product.
Tuition reimbursement
We provide $2,500 per year in student loan repayment assistance. This can help you pay off your student loan faster and dramatically reduce the amount of interest you pay.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

Additional Perks + Benefits

We care a lot about fostering community and growth within our company, so if something sticks out to you and is valuable to your growth, let us know! We want everybody on the team to be growing and getting the best of themselves and others at all times.

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