Chief of Staff
Who We Are:
Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.
Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best customer onboarding program in the country.
Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.
Narmi is experiencing unprecedented growth and we recently announced our $35mm Series B fundraise to drive the next phase of our journey. Scaling the company is by far one of the most enjoyable parts of working at Narmi. However, scaling also comes with inevitable challenges, tough decisions and a requirement for fast paced execution. To that extent, we are looking for a Chief of Staff, who will report to Nikhil Lakhanpal, our Co-Founder. Nikhil is responsible for variety of teams most notably Sales, Marketing, Operations & Strategy, Finance and HR. This individual will partner with Nikhil on strategic priorities across his domain. This individual will be one of the most trusted people at the Company and hold themselves to a very high level of accountability. Integrity, sharpness and the ability to “get it” are critical to be successful in this role.
Responsibilities
- Work directly with Narmi Co-Founder, Nikhil Lakhanpal, to manage and drive key operational and strategic initiatives across his domain. No potential project is off the table
- Be a people leader. Employees should look up to you and trust you with their problems
- Help prepare for and run key team and corporate-wide meetings including Leadership meetings, Company All Hands, and other ad-hoc strategy discussions
- Collaborate with department leads to develop, track, and target company-wide success metrics across our leadership reviews
- Help prepare external presentations (board decks, investor decks, strategic presentations, etc.)
Requirements
- Passion for building a world-class company that will always be chasing excellence
- 6+ years experience in a high-growth B2B SaaS company or equivalent analytical and strategic role at top-tier organization. Product or Technical experience is desirable
- Excellence in Microsoft Excel, Powerpoint, Word and high capacity to learn new technology tools (Slack, Github, Hubspot, etc.)
- Demonstrated excellent written, presentation and verbal communications skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment, i.e. "the ultimate project manager"
Benefits & Perks
- An extremely intelligent and capable team that you can learn from and contribute to
- Competitive salary
- Robust health benefits packages including access to a 401k and various medical, dental and vision plans, as well as fitness reimbursement
- Work from anywhere perk, student loan assistance and work from home allowance
- Regular company-wide social events
- Full transparency into company metrics, goals and future initiatives
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.