Cisco Unified Communications Engineer at Memorial Sloan Kettering Cancer Center

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Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Memorial Sloan Kettering Cancer Center is currently adding another Cisco Unified Communications Engineer to our IT Telecommunications Department. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth.


This candidate will perform systems tuning to optimize performance of IPT systems and reduce communication costs and analyzes IPT systems and performance data for purposes of capacity analysis and management. The candidate would need to take responsibility for solution development and integration with other specialized disciplines: network security, wireless networking, and IP telephony.

The candidate will also be an accountable for technical aspects of the platform, supporting complex solutions and ensuring solutions will fit within the network architecture. Keep abreast with advanced Unified Communication technology used by the industry. Assume responsibility for technical studies and make recommendations for products and services covering overall UC platform.


You Will:

  • Manage multiple network infrastructure projects and operational tasks concurrently.
  • Configure and maintain LAN, voice and data networks.
  • Install, configure, upgrade and troubleshoot Cisco routers and switches.
  • Install and maintain CUCM, CUC, CUE, UCCE and UCCX.
  • Configure and maintain standard QoS templates across all network devices.
  • Provide second support to network operations and service desk teams.
  • Configure and maintain standard QoS templates across all network devices.
  • Provides world class customer service to internal and external customers.
  • Supports and maintains production applications.
  • Processes requests from internal ticketing systems.
  • Provides support for compliance initiatives i.e., SOX.
  • Performs analysis of network needs and contributes to design of network architecture, integration and installation.
  • Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring.
  • Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
  • Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations.
  • Communicates and coordinates network schedule, backups and downtime to users.
  • Prepares and maintains documentation of network configurations and cabling layouts.
  • Responds to inquiries regarding data and computer security, policies and procedures.
  • Monitors network traffic performs network troubleshooting to isolate and diagnose complex network problems.
  • Provide end users with network technical support.

You Have:

  • Bachelor's Degree in a STEM Field or 5+ years of equivalent work experience in lieu of a B.S. degree
  • Demonstrated experience in the area of centralized monitoring, network capacity planning, network performance reporting, network optimization and troubleshooting of enterprise IPT deployments.
  • Experience configuring, implementing and troubleshooting Cisco Unified Communications tools.
  • Demonstrated experience implementing security policies and procedures for IPT and video.
  • 2+ years network engineering experience
  • Ability to work independently, ability to define priorities and meet critical deadlines.

Desired Skills:

  • Knowledge/ Experience with H.323, H248, MGCP and SIP.
  • Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP.
  • Experience and solid understanding of data network systems, routing protocol– EIGRP.
  • Knowledge of Signaling Protocols
  • CCNA or CCNP certifications



MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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1275 York Avenue, New York, NY 10065

What are Memorial Sloan Kettering Cancer Center Perks + Benefits

Memorial Sloan Kettering Cancer Center Benefits Overview

At MSK, we are invested in the health and well-being of our employees and their dependents. We offer a comprehensive and flexible benefits package, so you can choose what’s best for you and your family. MSK shares the cost of the plans with you, and your share depends on your plan elections and salary band.

Health Insurance & Wellness Benefits
Health Insurance Benefits
MSK offers a robust array of health and wellness plans. Medical coverage is offered through Empire, Aetna, and Oxford. Wellness programs are usually at no cost to you.
Retirement & Stock Options Benefits
MSK partners with TIAA to offer a robust retirement savings plan with fund investment via Vanguard.
Child Care & Parental Leave Benefits
Child Care Benefits
MSK provides Bright Horizons backup child and elder care and [email protected] network.
Generous Parental Leave
MSK is proud to offer our paid parental leave, which offers six weeks of fully paid time off to bond with a newborn or newly adopted or placed foster child.
Flexible Work Schedule
MSK offers flexible work arrangements
Adoption Assistance
MSK recognizes the need for innovative solutions that maximize productivity without sacrificing employee well-being, family relationships, and personal life.
Vacation & Time Off Benefits
Generous PTO
At MSK, we recognize that our employees dedicate their whole selves to their work and need appropriate time off to recharge and refuel.
Paid Holidays
Perks & Discounts
Commuter Benefits
Transit spending account and parking spending account
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Fitness guidance and fitness center discounts
Professional Development Benefits
Tuition Reimbursement
The Tuition Assistance Program provides financial assistance to help employees further their education, enhance their skills and knowledge, and improve their ability to face future challenges at MSK.
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