Claims Supervisor
Hi from Pumpkin!
Pumpkin is a pet care company on a mission to keep pets healthy. We want to revolutionize pet healthcare by making it easier for families to provide their pets with the preventatives and insurance they need to live healthy today and fur-ever. Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is an early-stage startup with big dreams! As a pack, we share agility, guts, collaboration, and a relentless pursuit in creating a happier world for pets and their people.
Pumpkin is looking for animal lovers to join us on our mission to create a happier, healthier world for pets and their people. We are searching for an experienced claims leader who is looking for a new challenge and wants to help us build a new and better claims experience for our customers and our adjusters. If you have experience managing remote claims employees and you are passionate about pets, we want to hear from you!
What You'll Do:
- Manage a team of pet claims adjusters Collaborate with team members to ensure accuracy of coverage and payments
- Utilize reporting tools to monitor team performance and meet KPI goals
- Complete regular file audits to ensure claims are being handled consistent with best practices
- Provide ongoing coaching and training to team members
- Give guidance to adjusters on complex issues
- Handle escalated issues that arise in the course of claims handling
What We're Looking For:
- 2+ years of leadership experience, preferably managing remote employees
- 5+ years of experience in insurance claims
- Strong written and verbal communication skills
- Ability to work in a fast-paced startup environment
- Proven ability to drive team performance
- Exceptional customer service skills and ability to deescalate difficult situations
- Possession of an active Property & Casualty adjuster license
- Experience in pet insurance is a huge plus but not required
About Pumpkin:
We are on a mission to ‘Make the best pet care possible fur all’. Pumpkin is a rapidly growing pet care startup disrupting the $1.7B US pet insurance industry. Pet insurance is growing 17% YOY, yet only 2% of dogs and cats in the US are currently insured. We’re looking to change that so that every dog and cat can live the best life pawsible.
Our Culture & Values
Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is led by a team of engineers, product managers, marketers, data experts, designers, and customer care specialists who love and live for our pets – and for yours.
Pets Come First: Put what's best for pets at the center of everything you do
Trust the Pack: Help families make empowered pet care decisions
Jump Fences: If there’s a will, there’s always a way over them
Share Toys: Be generous with your gifts and amazing things will happen
Dig New Holes: Challenge conventions to create the future of pet health care