Client Activation Manager

| Greater NYC Area
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GET TO KNOW US

We are on a mission to defeat inactivity! Gympass is a discovery platform that empowers companies to engage their workforce in physical activity by providing access to the largest global network of workout facilities. With a single monthly membership, companies can help employees find their perfect fit among 800 different activities at over 50,000 fitness facilities across US, Europe, and Latin America. We increase the number of people exercising every day, helping them to become active and reach their goals. Let's help people get there together!

WHAT MAKES A GYMPASSER?

We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people’s lives. At Gympass, we collaborate, set high achievable goal expectations and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.

THE OPPORTUNITY

We are hiring a Client Activation Manager to our Client Success team in our NYC location! 

YOUR IMPACT


  • Own the client relationship for new partnerships after the point of sale throughout the client lifecycle, including leading all client meetings/communications virtually and in person.
  • Serve as the main point of contact for organizing, planning, and executing end-to-end implementation and onboarding events (on-site and virtual) for clients
  • Work closely with Client Success team to understand the clients' needs and deliver an event that exceeds their expectations, while accomplishing business objectives for Gympass.
  • Coordinate logistics and project plan goals with the Field Activation team and onsite HR contacts, ensuring that expectations are met and client engagement is high
  • Train and onboard local Brand Ambassadors to communicate Gympass efficiently and professionally to potential clients for field events
  • Request from Design team pre/post event communications to ensure success
  • Continually analyze and improve new and existing activation processes, procedures, and documents, including sharing feedback with internal teams to allow for improvement
  • Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management

WHO YOU ARE


  • Bachelor's degree
  • A minimum of 3+ years in a client facing position, managing client relationships and executing events preferred
  • Tech savvy
  • Ability to travel
  • Excellent communication skills -- interpersonal, written, and public speaking
  • Strong organizational, time management, and project management skills
  • Extensive ability to manage multiple clients/projects concurrently
  • Superior customer service to internal and external clients
  • Able to analyze and improve current job processes and anticipate change in a quickly moving global business environment

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

WELLNESS: health, dental and life insurance 

GYMPASS DISCOUNT: We believe in our mission and encourage our employees and their families to find their passion too. 

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Competitive PTO starting on Day 1 and floating holiday in addition to 9 company-observed holidays

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. 

EDUCATION REIMBURSEMENT: We’ll support your efforts to continue your education.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! 

And to get a glimpse of Life at Gympass...Check out our new Instagram account! @gympasscareers

Gympass is an Equal Opportunity Employer. We don’t discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Location

Our NYC HQ is in a trendy area with lots of shopping, restaurants, and fitness facilities. We also have offices across the US, Europe, and LATAM.

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