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Client Engagement Associate, PR Sales

| Greater NYC Area

Who we are:

We are Dataminr, the world's real-time information discovery company that turns information chaos into opportunity using groundbreaking AI and machine learning technology. Our ability to find and deliver information faster than any traditional source has completely revolutionized how critical, relevant and actionable information reaches the news, finance, public sector, corporate security and communications industries.

Headquartered in New York City with over 400 employees, Dataminr has raised over $570 million from leading venture and growth technology investors. Along the way, we've been referred to as the "super tool of journalists and hedge funds" while also receiving numerous awards and accolades from our clients, including being named to CNBC’s Disruptor 50 list in 2014 and 2016, and the Forbes Cloud 100 in 2017 and 2018.

Working at Dataminr means you'll be a part of a challenging and dynamic environment where everyone feels that they have the freedom to be innovative, impactful and influential. Our culture promotes team interaction, work-life balance and the sharing of information and ideas because it empowers us to do our best work and have fun.

Who you are:

You're a highly motivated problem solver with a passion for providing exceptional client service to enterprise level users. You solve problems and identify opportunities as an advocate both for the customer and the product. Your goal is to go into any customer situation and inspire organizational change that leads to better adoption, retention, and usage of our platform. As part of our Client Engagement team, you'll serve as the platform expert for a high-profile, high-touch set of users within our newest vertical in PR & Communications.

Key Responsibilities:

  • Serve as an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
  • Provide user-level support to augment business development efforts across the PR & Communications vertical
  • Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
  • Partner with internal teams to develop, implement, and deliver onboarding, training and usage plans tailored for each customer
  • Serve as an advocate for our customers by creating and presenting customer health and usage data to cross-functional account management and technical teams
  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
  • Forecast potential client use-cases and provide immediate support or remediation

Desired Skills & Experience:

  • Bachelor’s degree in a related field
  • 2-3 years of enterprise software or SaaS account management and/or deployment experience with a demonstrated track record of success
  • Experience providing product support at the user level
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • High level of accountability and the ability to execute on multiple and competing projects and deadlines
  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
  • Ability to think on your feet and problem solve in real-time
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
  • Outstanding communication and presentation skills
  • Must be willing to travel as needed

Our offering of competitive benefits and perks include:

  • Company paid benefits for employees and their dependents, such as medical, dental, vision, disability and life
  • Flexible spending account to be used for out-of-pocket medical, transit, parking and dependent care expenses
  • 401(k) savings plan
  • Generous leave
  • Daily catered lunch
  • A kitchen fully stocked with snacks and beverages
  • Discounted Gym Membership

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • Objective-CLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PlayFrameworks
    • React NativeFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • RedshiftDatabases
    • TableauAnalytics
    • SalesforceAnalytics
    • LucidchartAnalytics
    • InsightSquaredAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • WebStormDesign
    • PyCharmDesign
    • PostmanDesign
    • MySQLDesign
    • SkitchDesign
    • FabricDesign
    • SublimeDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • AirTableManagement
    • ZenDeskManagement
    • iTunes ConnectManagement
    • FileZillaManagement
    • TotangoManagement
    • SalesforceCRM
    • InsightSquaredCRM
    • YeswareEmail
    • LinkedIn Sales NavigatorLead Gen
    • PardotLead Gen
    • DriftLead Gen

Location

You'll find our open-floor office just blocks away from Grand Central and Penn Station, complete with daily catered meals and a fully stocked kitchen.

An Insider's view of Dataminr

What’s the vibe like in the office?

Collaboration is a key tenet of our day to day. Everyone is on the same page: we’re scrappy, we don’t mind working hard, and no one is too big or small to take on a task. People like working together and that's huge. It makes a difference day to day and big picture. It's hard to beat.

Kate

Sales Enablement & Training Associate

How do you collaborate with other teams in the company?

I have been a part of different teams in my four years at Dataminr, and have seen the company and our mission from different angles. Every single department values collaboration and coordination of efforts. Everyone pitches in and gets their hands dirty, even if it means doing something that's not in their job description.

Kit

Operations Associate

How does the company support your career growth?

Dataminr allows me to flourish and conduct business all while staying true to my personality - that is incredibly important to me. I’ve been privileged to attend conferences and represent Dataminr in high stakes meetings with Fortune 500 clients. My career has accelerated since I joined and I’m thankful to Dataminr for providing that momentum.

Chantel

Account Executive, PR and Communications

How do you empower your team to be more creative?

The only limit to what you can do at Dataminr is your imagination. Innovation and creativity are highly valued here. I encourage my team to use the tools we provide as well as their own ingenuity to address their target markets. I work to guide and reinforce their creative process to help them achieve their goals.

Ed

VP, Finance Sales

What are Dataminr Perks + Benefits

Dataminr Benefits Overview

Where to begin! If you're passionate about being the first to know, Dataminr is the place to be. We use AI and machine learning to analyze public data about events in real time. We cut through the noise created by an ever-increasing volume of data and information so our clients can be alerted first to critical news and breaking information.

Working at Dataminr means you're constantly growing and making a real individual impact. Your contributions and opinions help shape the future of our business.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

TEAM CULTURE
We foster a team-driven, collaborative, and interconnected culture. Join your coworkers for all-hands meetings, happy hours, kickball tournaments, game nights, movie nights, volunteering events and more.

GROWTH
We're growing, and we want you to grow with us. Our professional development fund, mentorship program, and Lunch & Learns are here to help you take your career to the next level.

DIVERSITY & INCLUSION
We recognize the importance of a diverse spectrum of voices and perspectives, and we are committed to cultivating a respectful and inclusive global community. Our Employee-Led Resource Groups (ERG) meet regularly, plan and sponsor internal and external initiatives, and serve as a resource to educate one another about the different cultures, backgrounds, and identities that make up our diverse community.

BENEFITS & PERKS
Our benefits are the icing on the cake: 100% covered health insurance, daily catered meals, and a fully stocked kitchen to satisfy all your snack needs.

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