Who we are:

We are Dataminr, the leading real-time information discovery company. Our ability to find and deliver information faster than any other source has completely revolutionized how critical, relevant and actionable information reaches the news, finance, public sector and corporate security industries.

Our ascent to being the most exciting company in New York City and the “super tool of journalists and hedge funds” as well as security professionals in both the corporate and public sectors has led to numerous accolades and achievements. We’ve been named #13 on CNBC’s Disruptor 50 list, added to the AlwaysOn Global 250 Top Private Companies list and received an invitation to speak at the World Economic Forum.

Headquartered in New York City and nearing 400 employees, Dataminr provides a challenging and dynamic environment where everyone feels that they have the freedom to be innovative, impactful and influential. We’ve crafted a culture that promotes team interaction, work-life balance and the sharing of information and ideas because it empowers us to do our best work and have fun. If you want to be a part of the most interesting and exciting high-growth tech company in New York, please keep reading!

Who you are:

You're a highly motivated self starter and problem solver with experience leading engagements for financial services clients. You solve problems and identify opportunities as an advocate both for the customer and the product. Your goal is to go into any customer situation and inspire organizational change that leads to better adoption, retention, and usage of our platform.

You have experience managing a client base including leading hedge funds, large global investment banks and companies in the energy sector. You're excited to leverage your client-facing experience to manage Dataminr's relationships with financial services accounts.

Responsibilities:

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
• Demonstrate platform capabilities and support business development efforts across the Finance vertical
• Understand client asset class/sector focus in order to integrate Dataminr into their workflows and recommend best practices
• Partner with internal teams to develop, implement, and deliver onboarding, training and usage plans tailored for each customer
• Serve as an advocate for our customers by creating and presenting customer health and usage data to cross-functional account management and technical teams
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
• Forecast potential client use-cases and provide immediate support or remediation

Desired Skills and Experience:

• Bachelor’s degree in a related field
• 3-5 years of experience managing financial services accounts/clients; enterprise software or SaaS sales experience with a particular focus on account management or client/customer success is preferred
• Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
• High level of accountability and the ability to execute on multiple and competing projects and deadlines
• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
• Ability to think on your feet and problem solve in real-time
• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
• Knowledge and/or experience of publicly available information and social media analysis efforts of or financial services firms, including but not limited to hedge funds, asset managers, and investment banks.
• Outstanding communication and presentation skills
• Must be willing to travel domestically as needed (approximately 25%)