About AlphaSense:

AlphaSense provides an AI-powered business insights platform, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s financial and market research content, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

The Role:

We are well on our way to something special at AlphaSense & are seeking a passionate Software Engineer to help us maintain and support operations of our platform.

In this role, you will be working closely with Product Management & Product Specialist around new content opportunities, troubleshooting platform issues & prioritizing release schedules.

Role Responsibilities:

• Plan and support content integrations to bring hundreds of thousands of sensitive client documents into AlphaSense
• Work with clients to identify strategies to organize and tag their content in AlphaSense to maximize discoverability
• Identify and troubleshoot application issues and manage communication, resolution and escalation
• Work closely & collaboratively with the Product Management and Product Specialists to address client needs
• Support client entitlement issues by interfacing with content provider’s support & engineering
• Travel to client sites to support sales and on-boarding efforts
• Work closely with engineering team to plan and prioritize tasks and release schedules.

Candidate Requirements:

• Plan and support content integrations to bring hundreds of thousands of sensitive client documents into AlphaSense
• Work with clients to identify strategies to organize and tag their content in AlphaSense to maximize discoverability
• Identify and troubleshoot application issues and manage communication, resolution and escalation
• Work closely & collaboratively with the Product Management and Product Specialists to address client needs
• Support client entitlement issues by interfacing with content provider’s support & engineering
• Travel to client sites to support sales and on-boarding efforts
• Work closely with engineering team to plan and prioritize tasks and release schedules.