Movable Ink
New York, NY
Hybrid

Client Experience Associate

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The Client Experience Associate (CXA) will be an integral part of the Client Experience team, advising and consulting with clients as an expert on Movable Ink's platform. The CXA will be proactive, technical, and should have a strong desire to manage his/her own book of business.

Responsibilities of the Client Experience Associate:

  • Act as the expert of the Movable Ink platform and email industry eco-system.
  • Support Movable Ink’s CX leaders assigned on named accounts.
  • Provide exceptional client facing service, centered on three main areas:
    • Brainstorming campaign ideas, addressing questions and concerns, serving as a general resource for industry best practices.
    • Consulting and advising with clients in preparation for campaign execution, including discussing proposed campaign requirements and advising clients as to their viability within the Movable Ink platform.
    • Respond to queries tied to the QA of campaign setups for clients and rapidly troubleshoot on the fly when issues might arise.
  • Review, analyze and interpret campaign results from the Movable Ink platform, and independently synthesize them into campaign reports for clients, tailoring them to specific client needs learned through direct communication with those clients.
  • Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
  • Facilitate schedule of client meetings and Business Reviews.
  • Manage contact roles in Salesforce for all clients organizations.
  • Attend client meetings and import key takeaways in Gainsight.

Basic Qualifications:

  • Strong Powerpoint and Photoshop skills
  • Ability to manage multiple deadlines and deliverables simultaneously
  • Excellent oral and written communication skills
  • Strong ability to work well with others
  • Adaptability in a fast-changing environment
  • Positive Attitude
  • Focuses on outcomes
  • Self-Motivated
  • Creative & Entrepreneurial-Minded
  • Willing to Try New Things

Preferred Qualifications:

  • Bachelor’s degree or equivalent experience
  • Internships in marketing organizations, digital agencies or martech vendors
  • Elementary HTML and CSS
  • Experience working with an email service provider, display advertising software, Salesforce, ZenDesk, Tableau, or Gainsight a plus.


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What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we’ve been named one of Inc. Magazine’s Best Workplaces (2022, 2021, 2020, and 2019) and Built In’s “Best Places to Work” (2023, 2022, 2021, and 2020).

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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