Client Experience Associate at Movable Ink

| Greater NYC Area
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Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

The Client Experience Associate is an integral part of the Client Experience department, supporting the Client Experience Director and Managers in managing their clients. As a Client Experience Associate, you will get to work directly with some of the world’s best known brands, using Movable Ink’s Visual Experience Platform to power their marketing programs across email, web and display channels. In your first year you’ll be provided with technical training to learn front-end development skills, the technologies that underpin modern day websites and our Visual Experience Platform. You will also receive training in client management, presentation and communication skills and “go to market” knowledge as well as getting hands on with clients and projects. 

Responsibilities of the Client Experience Associate:

  • Act as the expert of the Movable Ink platform and email industry eco-system
  • Support Movable Ink’s CX leaders assigned on named accounts
  • Provide exceptional client facing service
  • Brainstorming campaign ideas, addressing questions and concerns, serving as a general resource for industry best practices
  • Consulting and advising with clients in preparation for campaign execution, including discussing proposed campaign requirements and advising clients as to their viability within the Movable Ink platform
  • Respond to queries tied to the QA of campaign setups for clients and rapidly troubleshoot on the fly when issues might arise
  • Review, analyze and interpret campaign results from the Movable Ink platform, and independently synthesize them into campaign reports for clients, tailoring them to specific client needs learned through direct communication with those clients
  • Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
  • Facilitate schedule of client meetings and Business Reviews
  • Manage contact roles in Salesforce for all clients organizations
  • Attend client meetings and import key takeaways in Gainsight

Basic Qualifications:

  • Strong Powerpoint and Photoshop skills
  • Ability to manage multiple deadlines and deliverables simultaneously
  • Excellent oral and written communication skills
  • Strong ability to work well with others
  • Adaptability in a fast-changing environment
  • Positive Attitude
  • Focuses on outcomes
  • Self-Motivated
  • Creative & Entrepreneurial-Minded
  • Willing to Try New Things

Preferred Qualifications:

  • Bachelor’s degree or equivalent experience
  • Internships in marketing organizations, digital agencies or Martech vendors
  • Elementary HTML and CSS
  • Experience working with an email service provider, display advertising software, Salesforce, ZenDesk, Tableau, or Gainsight a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CSSLanguages
    • HTMLLanguages
    • ReactLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • KubernetesDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

5 Bryant Park, New York, NY 10018

An Insider's view of Movable Ink

What’s the vibe like in the office?

"Work hard, play hard" is a great way to describe the Movable Ink vibe. It's inspiring to be part of a team that is so committed, yet fun and exciting. Being at a place that is able to challenge you, but also make coming to work so easy is truly a gift, and Movable Ink is able to achieve that on a daily basis.

Tristan

Learning & Development Specialist

How do you collaborate with other teams in the company?

The CX team is lucky to work w/ many others at our company! Day to day, I partner with our Sales reps, who helps us w/ account planning, strategy & growth opps for our clients. I also lean on the Solutions team to increase app sophistication. The Client Strategy team also supports the CX org by sharing vertical best practices & discovery tactics.

Noomie

Client Experience Manager

What are some social events your company does?

Movable Ink does a plethora of social events geared for employees and the community. Every month there seem to be more than a dozen events that bring together employees and parts of the outside community. Anything and everything along the lines of a cocktail competition to seasonal sport leagues are fair game for a Movable event.

Addiel

Information Security & Compliance Coordinator

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we were recently named one of Inc. Magazine’s Best Workplaces of 2019! https://movableink.com/blog/inc-best-places-to-work-2019/

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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