The Client Experience Manager (CXM) is primarily responsible for owning and maintaining positive client relationships. The CXM will focus on program growth and strategic thought leadership in addition to overseeing day-to-day processes, relationships and issue management for our clients.

Responsibilities of the Client Experience Manager:

• Act as Consultant to our clients to ensure they achieve significant value from the Movable Ink platform
• Conceive, develop, and execute client-specific email marketing strategies
• Translate customer business objectives into effective use of the Movable Ink platform
• Ability to manage multiple, concurrent projects in a fast-moving environment
• Assist the sales team as a solutions consultant
• Ensure that our customers are delighted with our services

Basic Qualifications Needed:

• Bachelor's degree or equivalent experience
• Demonstrable knowledge of JavaScript/JQuery, HTML, and CSS
• 2+ years' experience in client services, account management, or digital marketing
• 1+ years' experience building relationships at a senior management level
• Proven experience working in any combination of email, web, or display channels
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement

Preferred Qualifications:

• Strong written and verbal communication skills 
• Out-of-the box thinker and able to work independently
• Software development background and startup experience a plus