Client Experience Manager

| Greater NYC Area

The Client Experience Manager (CXM) is primarily responsible for owning and maintaining positive client relationships. The CXM will focus on program growth and strategic thought leadership in addition to overseeing day-to-day processes, relationships and issue management for our clients.

Responsibilities of the Client Experience Manager:

  • Act as Consultant to our clients to ensure they achieve significant value from the Movable Ink platform
  • Conceive, develop, and execute client-specific email marketing strategies
  • Translate customer business objectives into effective use of the Movable Ink platform
  • Ability to manage multiple, concurrent projects in a fast-moving environment
  • Assist the sales team as a solutions consultant
  • Ensure that our customers are delighted with our services

Basic Qualifications Needed:

  • Bachelor's degree or equivalent experience
  • Demonstrable knowledge of JavaScript/JQuery, HTML, and CSS
  • 2+ years' experience in client services, account management, or digital marketing
  • 1+ years' experience building relationships at a senior management level
  • Proven experience working in any combination of email, web, or display channels
  • Proven knowledge of key digital marketing metrics and strategies that can increase engagement

Preferred Qualifications:

  • Strong written and verbal communication skills 
  • Out-of-the box thinker and able to work independently
  • Software development background and startup experience a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SalesforceCRM
    • MarketoLead Gen

Location

5 Bryant Park, New York, NY 10011

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we were recently named one of Inc. Magazine’s Best Workplaces of 2019! https://movableink.com/blog/inc-best-places-to-work-2019/

Culture
Friends outside of work
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
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