Movable Ink

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Client Experience Manager

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Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will get to work with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in the business in a collaborative environment that invests in its’ talent and culture.

Responsibilities of the Client Experience Manager:

Client relationship and management
Day to day point of contact for book of business, holding regularly scheduled calls with clients
Have comprehensive understanding of client's business, program goals and objectives
Act as the internal point of contact for updates on account health, escalating churn risks as needed
Project manage and traffic assets to execute client use cases
Lead interactive brainstorming sessions to find new and innovative ways to use our technology
Maintain a best in class retention rate and realize growth within your covered book of business

Basic Qualifications Needed:

2+ years of Account Management experience (preferably in a SaaS environment)
2+ years experience in the email marketing space.
Intermediate-Expert knowledge of HTML/CSS, expert proficiency in PowerPoint, expert proficiency in Photoshop
Proven knowledge of key digital marketing metrics and strategies that can increase engagement
Experience presenting marketing strategies and results to audiences Director level and above

Preferred Qualifications:

Ability to build relationships to grow business, clients think of you as a “partner,” not just a vendor
Ability to juggle multiple tasks, priorities, and external stakeholders simultaneously
Solution focused
Experience in web, display or mobile marketing strategies or technologies
Strong executive communication and presentation skills
Out-of-the box thinker and able to work independently
Software development background and startup experience a plus

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Cross Smith

Senior People Programs Manager

‘Pausing for Equity’

Holding Space for DEI

Smith is an advocate for holding space — in companywide initiatives and the minutiae of daily planning. “We implemented a ‘pause for equity’ OKR to coach decision-makers on how to concretely think through whom they are including versus excluding,” they said, noting that ERGs help hold space both in and beyond the company. “The programs and events we offer reflect our global teams by offering opportunities to share about and invest back into their local communities.” For example, the company’s INKlusive ERG celebrated U.S. and UK Pride month, donating to trans-serving organizations and more.

I am a fierce equity advocate with a deep background in mission-driven educational and nonprofit orgs. My work with INKlusive helps braid DEI focus into my daily work streams and helps feed my soul.

Melissa Laffin

Senior Content Marketing Manager

CHASE YOUR DREAMS

Grow with support from peers

From the moment Melissa Laffin joined Movable Ink, her peers and leaders encouraged her to pursue her passions. So when she decided to transition out of sales and fulfill her dream of becoming a marketing leader, she received the support and tools she needed to do so. Now, Laffin strives to help her direct reports chase their own ambitions. “My ultimate goal as a manager is to evoke the same inspiring feelings I felt when first coming aboard by ensuring everyone on my team feels supported, capable and set up for optimal success,” she said.

Every day I feel supported to the fullest extent to be myself, but I also feel challenged to reach an even higher potential, which is why I believe many ‘Inkers’ stay for the long haul.

Roger Rodriguez

Senior Director of Solutions Development and Delivery

HIT GOALS + HAVE FUN

Stay engaged and balanced

While Roger Rodriguez and his peers may have encountered a few challenges when they first started working remotely, the benefits of this type of environment have outweighed them all. “It empowers individuals to get their best work done while acknowledging the unpredictability of real life,” he said. Rodriguez added that the company’s events team succeeds in creating a fun culture through virtual gatherings, including cocktail-mixing classes. When he’s not getting to know his coworkers, he can log off and enjoy the important things, such as early family dinners.

I’m convinced we have the perfect environment to kickstart friendships, humanize the person behind the profile picture and, more importantly, move forward as a cohesive unit.

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we’ve been named one of Inc. Magazine’s Best Workplaces (2022, 2021, 2020, and 2019) and Built In’s “Best Places to Work” (2023, 2022, 2021, and 2020).

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

President's club

Employee awards