Client Growth Manager

| Greater NYC Area

Background

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.

TrialSpark is a technology company that brings new medical treatments to patients faster. We’re reimagining the clinical trial by introducing a new model, using technology to streamline every aspect of the trial. To fulfill our mission, we partner with pharma, biotech, and digital health companies to run studies faster and more efficiently.

Job Description

Client Growth Managers are solution-oriented, commercially-minded account managers that help identify and solve our sponsor’s most pressing challenges. They will need to formulate a clear understanding of our customer’s goals, develop joint strategies for hitting them, and collaborate cross-functionally to ensure overall study performance. At the end of the day, client strategy managers are responsible for ensuring value delivery and customer satisfaction. We are looking for individuals who are capable of building relationships and becoming trusted thought partners to top pharma and biotech executives. 

What success behaviors look like:

  • Experience with client engagement management. Background in consulting, finance or other customer-facing roles preferred.
  • Effective teammate and leader. You know giving and taking feedback is essential, and naturally bring together cross-functional teams to solve problems. You’re low-ego, high-output, and let your work speak for itself.
  • Operationally-oriented. You can quickly break down a situation into the constituent parts, develop options, and execute on a plan. You don’t hesitate to get into the weeds, and roll up your sleeves to make things happen wherever necessary.
  • Strong written and oral communication skills. You know how to develop a story, put together a deck, and nail the presentation. Your written communications are concise and effective.
  • Quantitative and data skills. You are comfortable in Excel and can think fluently about data structures, develop models, and create effective data visualizations.
  • An earnest desire to improve the way clinical trials are run and bring new treatments to patients in need.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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