Client Matching Team Lead
At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.
Client Matching Team Lead
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with both providers and their clients to ensure they have a seamless and positive experience with Alma’s services. You will work closely with the Alma Activation team to execute on and manage day-to-day operations of Alma’s services while also helping the team to think through opportunities to streamline workflows, improve provider/client experiences, and proactively identify operational risks that may come with scaling our business.
What you’ll do:
- Ensure that the needs of clients who use Alma’s matching program are being met; leverage data insights to increase efficiency and efficacy across the team
- Serve as a functional expert and resource for other Matching associates
- Contribute to the development of internal systems that ensure our member’s practice growth needs are being met
- Work cross-functionally with our Customer Experience, Insurance Operations, and Product teams to deliver an exceptional experience to clients
- Work closely with the Clinical Operations Manager to identify opportunities for Alma to continue to drive toward delivering access to quality care through new partnerships, product developments, and other initiatives
Who you are:
- You are highly organized and effective at getting things done
- You are a team player who is flexible and can balance attention to detail with swift execution
- You have excellent communication skills and a customer-centric attitude
- You have the ability to self-serve with a bias towards action and investigation to get the answers or data required you need
- You are passionate about mental health and our mission at Alma