Onboarding Specialist (NYC or Remote EST / CST)

| Greater NYC Area
Sorry, this job was removed at 6:43 a.m. (EST) on Thursday, December 23, 2021
Find out who's hiring in Greater NYC Area.
See all Customer Success jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Aircall is on a mission to revolutionize the business phone industry!

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 10,000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!


About the team:


Customer success is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base. In this role, you’ll work to ensure customers are smoothly set up with their new Aircall accounts, and train them on how to use the application in order to help their business grow.

What you'll do:

  • Review and understand our customer's business and communication challenges to successfully implement solutions
  • Onboard and train new customers to ensure they are setup for maximum success
  • Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
  • Maintain and track all projects and documentation
  • Ensure proper and consistent communication of status to the customer and the Aircall team
  • Work with our Account Executives to manage customer expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
  • Analyze, organize, and communicate customer feedback to the Product, Engineering, and Sales Teams

What you'll bring:

  • 1 year or more of experience in onboarding new customers
  • You are a strong communicator with excellent verbal and written communication skills
  • You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion
  • You have the ability to explain technical concepts in an easy to understand manner
  • You're excited to start your career in a fast-paced startup
  • You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
  • You are passionate and naturally curious about technology, and love working in a fast-paced start-up environment
  • You are empathetic to the challenges unique to different types of business models and are able to anticipate customer needs and concerns before they arise
  • You like to get your hands dirty and are energized by working with a dynamic and supportive team
  • Problem solver and results driven, you can quickly think on your feet
  • Excellent organizational and time management skills



We know that success comes from smart work and deserves to be recognized and rewarded.


We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.


If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.


Why join us?


🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter and childcare reimbursements

💚 Generous parental leave policy


DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • ContentfulCMS
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • SalesLoftCRM
    • TroopsCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

We are located in the heart of Nomad: its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What’s the vibe like in the office?

The SDR, BDR & Account Executive teams all just switched up our seating to be all together. This has not only been fun, but also has been great for collaborating & learning from one another. I've really enjoyed not only being near my fellow Account Executives, but also getting to be together as one sales team to pick up my energy!

Kimi

Account Executive

What does your typical day look like?

My favorite part of the week is well, closing, closing, and closing. While the end of the month can sometimes be stressful, it is fulfilling working towards a goal and achieving it over and over again. As I have started working larger deal, it has been a fun new challenge as I have to be on top of my game.

Elizabeth

Strategic Account Executive

What are some things you learned at the company?

I've learned Product Marketing is like a long-distance relay race, where the baton is the product and the track is the wider market. The first lap is all about the customer and market research. During the second lap, we pass the baton top the Product team and to build and manage that solution. Then during the third, it's all about going to market.

Ryan

Product Marketing Manager

What are some social events your company does?

My absolute favorite moment this past week was getting home and receiving an unexpected Mother's day gift! I was both pleasantly surprised & grateful. This gesture reminded me of how moments like this can set the tone for the day, the week, and it made me pause so I can fully appreciate it.

Solange

Director of Tax

What are Aircall Perks + Benefits

Aircall Benefits Overview

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Remote work program
(Dependent on team)
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have various ERGs at Aircall so far that are employee founded and lead: Aircall Asian Alliance AAA Gender Equality Matters GEM Aircall Latinx Alliance ALA Aircall Black Collective ABC Green E
Hiring practices that promote diversity
Learn more here: https://aircall.io/people/diversity/
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life insurance
Wellness programs
Employees can expense 100$/month on services for physical or mental health.
Mental health benefits
Employees can expense 100$/month in services for their mental or physical health
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
All employees are eligible to contribute to their 401k.
401(K) matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee stock purchase plan
Aircall offers stock options to all employees, including vesting over a four-year period.
Performance bonus
Aircall offers a quarterly bonuses for certain positions.
Charitable contribution matching
Aircall matches donations to organizations that align with our values and our DEI statement.
Child Care & Parental Leave Benefits
Childcare benefits
Monthly $100 child care reimbursement on every other paycheck for each child under the age of 10.
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We encourage employees to take time off to volunteer
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work
Company-sponsored outings
Our most exciting outing is our annual global offsite! We went to Spain in 2017 and 2022, and Marrakech in 2018 and 2019. Our North America team also did a regional trip to the Poconos in 2021
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home-office stipend for remote employees
New hires can expense $300 in WFH setup
Mother's room
Professional Development Benefits
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Mentorship program
Our first mentorship program launched through our ERG Gender Equality Matters (GEM)!
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

More Jobs at Aircall

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AircallFind similar jobs like this