Client Partner at Smartly.io

| Greater NYC Area
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Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our services across our key accounts? Do you enjoy creating and executing a plan across teams?

Smartly.io is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands.  Given our incredible growth, we are looking to add several accomplished and highly motivated Individual Contributors to our Team who will be responsible for growing Smartly.io's existing business in North America.   

As a Client Partner at Smartly.io, you will put your consultative instincts to use, and unleash your drive for accelerating existing business growth. You will be managing key Strategic Accounts and performance advertisers to offer innovative solutions at the cutting edge of the digital marketing industry. You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. As we have seen, certainly more than ever in the last 200 days, it matters how online platforms interact with consumers and deliver the right experience for both new and familiar brands.

We are highly focused on the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be.  You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly.io and our clients.

As a Client Partner at Smartly.io, you will...
  • Build relationships with senior stakeholders and across all relevant parts of customer organization
  • Align on and influence strategic objectives and plans to achieve account expansion and increased adoption
  • Lead strategic planning together with customer decision makers, platform and other partners
  • Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
  • Together with CSM, own the account plan and plans for key customer initiatives
  • Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
  • Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
  • Ensure product roadmap alignment and product team interaction with customers
  • Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
  • Own revenue forecasting and target setting for the account
  • Own pipeline and opportunity management in salesforce
  • Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success
 We're definitely looking for you if you…
  • 5+ years of experience in ad-tech/mar-tech industries with a proven track record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
  • Are naturally inclined to lead, organize, and orchestrate a key account team
  • Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
  • Have excellent people skills and the ability  to create connections and engage confidently with a variety of audiences, including C-level decision-makers 
  • Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
  • Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis

#LI-Hybrid #LI-MD


Meet Smartly.io

Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 2.5B€ in ad spend and serve more than 650 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters. 

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 600 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally. 

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

Reasonable accommodation for people with disabilities

Smartly.io is committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our job application procedures and working environment. If you need assistance or have any questions please contact us at [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • FlowLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM

Location

We put Smartlies' health first. We are working from home until the pandemic is in control and it's safe to re-open our office in New York.

An Insider's view of Smartly.io

What are some social events your company does?

We never take fun out of the mix at Smartly.io! Being a global company, we organize inclusive events to engage each member of our expansive community. From a virtual, 24-hour global birthday, to in-person offsites around the world, to a company cookbook with recipes shared from each of our locations, we truly believe in the value of connection.

Mari

Collaboration & Community Manager

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What makes someone successful on your team?

By encouraging and providing resources for teams to lean
into their strengths, we are able to create an environment of
confidence and knowledge sharing. As we all grow individually,
we grow even more collectively.

Alex

Team Lead, Managed Services

What are Smartly.io Perks + Benefits

Smartly.io Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone + noise cancelling headphones. Friday demos with beer & weekly breakfasts. Opportunities to attend industry events. Team stipends for remote activities while not in the office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
5 Weeks Per Year
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
One-time Benefit for New Hires
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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